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Hi every time I try to get extra moves a black screen appears have to delete and start again very annoying.
Hi, everyone,
We wanted to apologies for any inconvenience you might be experiencing while watching Ads. We totally understand that this hiccup is causing a bit of trouble, and please know that we're fully engaged in getting it all sorted out for you!
It's a bit of a puzzle that's taking us a tad longer to crack than we hoped, but we're determined to find the perfect fit.
In the meantime, we didn't want to keep you in the dark. We're actively working on fixing the issue as we speak! While we work our magic behind the scenes, here's a little tip we've picked up along the way.
Some players have found that restarting their devices has been quite helpful. It might not be a golden ticket for everyone, but it's definitely worth a shot!
Thank you for your patience, your understanding, and your continued support.
Stay tuned for updates 👑🐝
Lots of reports about this issue. They might get it fixed on Monday. It's clearly a glitch at their end, which you can't do anything about. Just be patient and don't use the ads feature for now.
Play on. Watch ad gives black screen again. This ends the game.
I have to exit Candy Crush completely and restart game.
I did. It still doesn’t work.
Hi and Welcome to the King Community
Thank you for the feedback. this issues has been reported in a mean time please force close the Apps and Log in again, for more info Here
My screen keeps going black when I am trying to get three more turns. Has anyone else noticed this?
Don't play ads for now until they have fixed the glitch. There is nothing any of you players can do.
When the level end and ich want new live because it is not finished, i want to see advertinsing. But the mirrow is black and i must close the level...
Ich habe das gleiche Problem...wie ist die Lösung?
Hello @gbv750🤗 Hearty Welcome to our sweet King Community!
I am sorry to hear that the issue is back in your game!
The issue was reported to our Candy Community In-charge. You will have to bear with us as all the Kingsters are off for the weekend, and they can only check our complaints tomorrow! We will update you all once we know something
Thank you for your patience and understanding 🍫🍫
Update: this afternoon everything was working great and back to normal. But the problem returned this evening.
Same problem with black screen when playing ad. Must exit the game and forfeit current game.
Hello @melmroberts22🤗 Hearty Welcome to our sweet King Community!
I am sorry to hear about the issue in your game!
Are you not able to watch Ads for extra moves at all OR you used to have them but you do not have the feature now? OR the Ads appear, but you are not able to click on "Watch"?
All the questions/issues are different! Hence, please provide as many details as you can, so that we can assist you better!
To reply back, simply type in the blank box given below to my comment.
Hope to talk to you soon. Have a great rest of the day🍫🍫
Why can’t I view ads to earn extra moves?
Welcome to the King Community 🥰
The option to watch ad videos in the game had some issues and the issue was already reported. The game studio is also working to fix the issue and hopefully the issue will be resolved soon.
You can check HERE to get the latest information.
Thank you.
After I'm prompted to watch an ad for extra men.
I have to reboot my phone
I was hoping it would start working but it’s been a few days and not working right. When it says watch ad it doesn’t show what moves you get and the screen turns black. I have been playing Candy Crus for years. Please help, thank you.
Welcome back 😊
Check here to get latest update of solution.
Thanks!
I’m so glad it’s fixed for you. 😊 It gives me hope that mine will work soon ❤️
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Hi everyone, We’ve seen several reports from players where the Win Streak reward screen freezes and players are unable to continue playing as expected. The good news is that this issue has already been flagged to the Studio, and the team is currently looking into it. We understand this is frustrating, especially when it…
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…
