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Hi every time I try to get extra moves a black screen appears have to delete and start again very annoying.
Hi, everyone,
We wanted to apologies for any inconvenience you might be experiencing while watching Ads. We totally understand that this hiccup is causing a bit of trouble, and please know that we're fully engaged in getting it all sorted out for you!
It's a bit of a puzzle that's taking us a tad longer to crack than we hoped, but we're determined to find the perfect fit.
In the meantime, we didn't want to keep you in the dark. We're actively working on fixing the issue as we speak! While we work our magic behind the scenes, here's a little tip we've picked up along the way.
Some players have found that restarting their devices has been quite helpful. It might not be a golden ticket for everyone, but it's definitely worth a shot!
Thank you for your patience, your understanding, and your continued support.
Stay tuned for updates 👑🐝
Lots of reports about this issue. They might get it fixed on Monday. It's clearly a glitch at their end, which you can't do anything about. Just be patient and don't use the ads feature for now.
Same problem for me some ads work but the black ad with the broad white bar at the top keeps coming back and I have to reboot the game.
Now and for the last 3 days I’ve been unable to “contact App Store” for more playing options. This is getting more and more frustrating, and much less fun to play.🙁
Each time I ask for extra moves I get a black screen with a white line across the bottom. It doesn’t go away and I have to reload.
Adds not coming
Hello, Everyone!
I was getting the black screen of death for the ads. I shut down my cell and restarted. It program next suggested updating the app. I was at 5650. I saved my account, deleted the app, and then reinstalled.
I’ve been forced to start over. It’s been a week and I am only up to 2760.
I am not a happy camper.
Pasa en con casi todos los anuncios
Issue of black screen and not saving game not getting life’s is not fixed playing on iPhone SE have been for many years
Welcome to the King Community 🥰
The option to watch ad videos in the game had some issues and the issue was already reported. The game studio is also working to fix the issue and hopefully the issue will be resolved soon. You can check HERE to get the latest information.
Thank you.
Why am I getting a black screen when viewing ads to continue Game? I'm not happy I had a 87% win streak.
Mainly happens when trying to continue in a game.
Happens too me as well. Now today this occurred. Wouldn’t let me watch the 2nd video. Ugh. So ridiculous, it was an extremely hard level and before it used my UFO. I’m tired of wasting gold, and my hammers, ufo, swamps etc. i need to have my gold back. So so wrong
Samething is happening to me.
Hi and Welcome to the King Community
Thank you for the feedback. this issues has been reported in a mean time please force close the Apps and Log in again, for more info Here
Ook ik heb dat sinds vanmorgen,zou het helpen, om opnieuw te instaleren,
I cant get extra sets by looking at advertising ,my screen gets black and game is frozen than anny advice?
I’m not able to watch ads for extra moves. The feature is there but when I click on it no ads appear.
Has anybody found out what to do about it?
Same thing happening to me
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Hi everyone, We’ve seen several reports from players where the Win Streak reward screen freezes and players are unable to continue playing as expected. The good news is that this issue has already been flagged to the Studio, and the team is currently looking into it. We understand this is frustrating, especially when it…
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…
