Bug in level 9299

I've found a big in level 9299.

Usually if I can't find a move I receive a hint to show me a possible move or if there aren't any moves i get the oops massage. However if the only move is if I have a full frog but it's behind ice I am unable to access it, and no other move is available I don't get a hint or the oops message and I have to back out of the game, losing a life.

I'm playing on a Samsung s21 running one ui 5.1