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Now it’s to late of course Everything is switched but you could give me back my gold and lives of course
Hello @dendjef and welcome to our friendly community. I am sorry you lost those saved lives and gold bars. I know it is too late now (since you already transferred to your new device) but for future reference:
Signing in with either FB, or your King account (or even Apple if you have an iPhone) will restore you to your current level and should restore any boosters/gold bars that you purchased since that information is kept on the studio servers. However any boosters/gold bars you won and have been saving (as well as lives) are kept locally on your device and you will lose that information when you transfer to a new device or deinstall/reinstall your game.
Since you have an iPhone, I have successfully kept all my info when transferring to a new device, by making sure I backed-up my old device to the iCloud before I transferred that information to the new device.
If you still have your old device and a back-up in the cloud prior to transferring to your new device, you could potentially transfer that info to your new device by using the iCloud from a previous back-up.
Unfortunately the studio doesn't have the information of the lives you may have saved and/or any booster/gold bars you may have saved (and that weren't purchased) so they cannot restore that for you.
That is why we always advise players to use the boosters/gold bars when you need them and not save too many so if you have to de-install you game for some reason or transfer to a new device, you won't lose them (or so many of them).
However as I mentioned above - I have been successful transferring all my saved lives/boosters/gold bars to a new Apple device, by using the iCloud as a back-up and transfer vehicle to the new device.
😊
Hi and Welcome to the King Community
Congratulations for your new iPhone. Please check this page here
@bearwithme . Thank you
Did you not connect that id with your Gmail account?
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Good morning, so I’m noticing with the all stars that I’m stuck at 131 blue candies over the past 10+ levels. And at one point I saw where my score doubled and then went back to 131 and it hasn’t moved despite collecting blue candies when the other scores clearly have moved making it almost impossible (as always) to catch…
Hi everyone, We’re aware that some players who play on Facebook are currently seeing their game reset to Level 1, even though their progress is correct on other devices. We’ve reported this to the Studio and it’s now under investigation. If you’re affected, please: Confirm you’re logged into the correct Facebook account…
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
