Welcome to the Candy Crush Saga Community
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I was having the black screen problem when ads would come up and the game would get locked. I uninstalled & reinstalled and that resolved the problem. BUT, after using my Facebook account to sync my progress all the lives that I had been sent by friends were gone. There were over 100 of them. Can those be restored?
Hi and Welcome to the King Community
Thank you for the feedback. Lives can also be lost through an update to the game, your own device or by restarting your device, which clears a certain amount of memory, depending on your device.
Please check also for more info here