Uninstalled and lost lives

RD42 · August 2023

I was having the black screen problem when ads would come up and the game would get locked. I uninstalled & reinstalled and that resolved the problem. BUT, after using my Facebook account to sync my progress all the lives that I had been sent by friends were gone. There were over 100 of them. Can those be restored?

kiara_wael · August 2023

Hi and Welcome to the King Community

Thank you for the feedback. Lives can also be lost through an update to the game, your own device or by restarting your device, which clears a certain amount of memory, depending on your device.

Please check also for more info here

https://community.king.com/en/candy-crush-saga/discussion/387535/black-screen-when-watching-ads-issue-reported

kiara_wael · August 2023

Hi and Welcome to the King Community

Thank you for the feedback. Lives can also be lost through an update to the game, your own device or by restarting your device, which clears a certain amount of memory, depending on your device.

Please check also for more info here

https://community.king.com/en/candy-crush-saga/discussion/387535/black-screen-when-watching-ads-issue-reported

kiara_wael · August 2023

test

RD42 · August 2023

https://community.king.com/en/candy-crush-saga/discussion/comment/2765553#Comment_2765553

Hi! I've seen your responses but they don't address my question. You've only told me of additional ways lives that have been sent by friends can be lost (none of which have ever happened to me). Aren't those lives synced with a Facebook progress save?

Uninstalled and lost lives

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