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Support - Stuck or having an issue? Ask a question and get help from other players!
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
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Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
What happened to my gold bars I won last night?
Have you contacted our player support?
I can give you the details of where you spent your Gold bars if you want.
We look forward to your reply and have a nice day.
Thank you.
In fact, missing items related issues are not handle with in our Community, so to get a solution you will need to contact our player support. In the link below you will find details on how to contact player support from your game.
https://soporto.king.com/contact
Please remember to choose 'Lost Progress or Items' for a swift reply and quick solution!
I didn’t purchase them , I won them and now they have been taken off
Welcome to the King Community.
Gold bars are usually not lost if you do not purchase something through them. However, if you feel they have been lost without your use, you should contact our Player Support.
Go to the game's Start Menu, then Settings - Help Center - My Purchases - Contact us and send them an email.
When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days.
Thanks!
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Hi everyone, We’ve seen several reports from players where the Win Streak reward screen freezes and players are unable to continue playing as expected. The good news is that this issue has already been flagged to the Studio, and the team is currently looking into it. We understand this is frustrating, especially when it…
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…
