Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
Welcome to the King Community.
Gold bars are usually not lost if you do not purchase something through them. However, if you feel they have been lost without your use, you should contact our Player Support.
Go to the game's Start Menu, then Settings - Help Center - My Purchases - Contact us and send them an email.
When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days.
Thanks!
In fact, missing items related issues are not handle with in our Community, so to get a solution you will need to contact our player support. In the link below you will find details on how to contact player support from your game.
https://soporto.king.com/contact
Please remember to choose 'Lost Progress or Items' for a swift reply and quick solution!
Thank you.