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I cannot access the appstore

Heather_Janes

I have uninstalled and reinstalled (losing all my boosters in the process) and regained access but now it has gone again. What can I do?

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Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/comment/2791191#Comment_2791191

I am very sorry to be back so late😥

I have discussed your issue with our team and we think that maybe there is a bug in your game and the problem can only be resolved by the player support team. However, you can contact our player support by following the link below.

https://soporto.king.com/contact

Please remember to choose 'Bugs and Technical Issues' as the Topic and Subtropics 'I Have Connection Issues''

Thank you.

Heather_Janes

Can anyone help with this issue?

Heather_Janes

https://community.king.com/en/candy-crush-saga/discussion/comment/2773067#Comment_2773067

Saved game through Kingdom.

Yes installed via Amazon App Store

Version is 1.260.1.1

I am on level 4240 and never encountered a problem before

Thanks for you help

Heather_Janes

Saved game through Kingdom.

Yes installed via Amazon App Store

Version is 1.260.1.1

I am on level 4240 and never encountered a problem before

Thanks for you help

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/comment/2772992#Comment_2772992

Welcome to the King Community 🥰

I'm very sorry because reinstalling the app didn't solve your game's connecting problem.However, I am expecting some more information from you and will get back to you when I get the information.

Facebook or The Kingdom, through which account did you saved the game ?

Did you install the app from the Amazon App Store?

What is your game App version?

Are you getting any error messages when logging into the game?

We look forward to your reply and have a nice day.

Thank you.

Heather_Janes

Playing on Kindle Fire. No updates available. When I fail a level I cannot connect to app store to use my gold bars to play on. Don't have a problem on candy crush soda so not an internet connection problem.

Sheila_Rising

Hi what are you plaing on? What is gone? If its your phone do a restart. Never ever uninstall any of your games. Check for updates in Play store if you're using android.