Candy Crush Saga

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Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

How do I restore my levels back?

peter7707

My mother has lost her levels due to a facebook account being hacked, is there a way for her to get her levels back ?

User ID: 14557368447

old facebook email :

It is the same as the new one now, the old account was at level 8800-9000.

I've been trying to get her account the levels back and it doesn't seem possible, even tho she has the same phone, the app has not been deleted or such, is it possible ?

Welcome! 👋

Comments

MountainMom

Hello @cindyc12 and Welcome to this King Community!

I am not sure what you mean by your "original levels," so i will assume you need your game progress restored.

To recover your in-game progress, please review this article (←hyperlink) in our Help Center.

If you need device specific help, check out the section of our Help Center regarding My Game Progress.

Please reply if I did not understand your question correctly or if you need more help.

cindyc12

how do I restore my original levels?

peter7707

I created it for both those reasons, she wanted and found out about the missing levels, when I did some research I thought it wouldn't be possible for her to get that back so I made her that account so she won't lose it again. And afterwards we found the old phone with the old progress. And I believe she is playing on the new one, but I am not sure about it.

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/comment/2775702#Comment_2775702

Hello Peter @peter7707🙋‍♀️ Hearty Welcome to our sweet King Community!

I am so sorry to hear that your mom's account was hacked and because of that, she lost all her game progress!!

In cases like this, King Player Support Team is the only one that can help! It is a long process, as they are very busy with many things to take care of. But, you will have to be persistent and very very patient to get the job done🙂

But, first, I need a clarification! You gave 2 ID numbers for your mom's game - one old and one new!

The new account, did you create it just to get the progress back from the old account OR is Mom already playing on it?

peter7707

https://community.king.com/en/candy-crush-saga/discussion/comment/2775699#Comment_2775699

Her old User ID is : 1206933219

I tried to see if her old facebook account is still logged in, it was not and I've put the email from this king account to it to hopefully not lose the progress.

peter7707

https://community.king.com/en/candy-crush-saga/discussion/comment/2775565#Comment_2775565

I've found a phone with her old progress from that hacked facebook account ,is there any way you guys can transfer her progress based on her user id ? The account has her in the photo just like in the new account as proof.

christinewupp

https://community.king.com/en/blog/discussion/247838/have-you-lost-your-levels-a-guide-on-how-to-keep-your-game-saved

Try seeing if this post helps.

christinewupp

https://community.king.com/en/candy-crush-saga/discussion/417412/how-do-i-restore-my-levels-back

Firstly delete your mother's email from this post as she may get a lot of spam. It's not a safe site to give these details.

Comments

MountainMom

Hello @cindyc12 and Welcome to this King Community!

I am not sure what you mean by your "original levels," so i will assume you need your game progress restored.

To recover your in-game progress, please review this article (←hyperlink) in our Help Center.

If you need device specific help, check out the section of our Help Center regarding My Game Progress.

Please reply if I did not understand your question correctly or if you need more help.

cindyc12

how do I restore my original levels?

peter7707

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/comment/2775702#Comment_2775702

Hello Peter @peter7707🙋‍♀️ Hearty Welcome to our sweet King Community!

I am so sorry to hear that your mom's account was hacked and because of that, she lost all her game progress!!

But, first, I need a clarification! You gave 2 ID numbers for your mom's game - one old and one new!

The new account, did you create it just to get the progress back from the old account OR is Mom already playing on it?

peter7707

https://community.king.com/en/candy-crush-saga/discussion/comment/2775699#Comment_2775699

Her old User ID is : 1206933219

I tried to see if her old facebook account is still logged in, it was not and I've put the email from this king account to it to hopefully not lose the progress.

peter7707

https://community.king.com/en/candy-crush-saga/discussion/comment/2775565#Comment_2775565

christinewupp

https://community.king.com/en/blog/discussion/247838/have-you-lost-your-levels-a-guide-on-how-to-keep-your-game-saved

Try seeing if this post helps.

christinewupp

https://community.king.com/en/candy-crush-saga/discussion/417412/how-do-i-restore-my-levels-back

Firstly delete your mother's email from this post as she may get a lot of spam. It's not a safe site to give these details.

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Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.