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Sorry to have confused you but I am a player like you and have nothing to do with King. If you want to contact King you need to write them an email. This can be done in settings via the App or use "contact us" as the bottom of this page. They will however tell you the same as I did. This level has been like this for years after all. This is the King community where player are trying to help each other. I am sorry I was unable to help you, but I tried.
That's very annoying to be sure. As I wrote earlier in the thread the way to play this level is to remove the blockers in the right order and the level design is deliberate and not a bug. I am sorry you wasted your gold on this. I would advise to never spend gold to play on unless you can clearly see on the board that the extra moves will let you pass the level. For this it is necessary to pause the game briefly when there is one or two moves left and assess the board, because you cannot see the board once your moves are down to zero. Good luck with your next attempts!