Candy Crush Saga

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Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Level Help & Tips
Need help with a tricky level in Candy Crush Saga? Or want to share a clever trick? Post it here!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

In Candy Crush Saga when I try to send lives to friends or ask friends for lives,it will not send,

In Candy Crush Saga on my Kindle, I cannot send lives to friends or ask for lives, it will not send, just sits there and I hit send does no him . The game was updated on February 28 and that is when this started. Also cannot log into Facebook, I hit log in and get a blank screen with confirm on top and won't move. I have restarted device multiple times. Help! Thanks.

Accepted answers

Cezdiamond

Hi Linda- Thanks for posting on King Care. Welcome to the community. Let's see if we can get you back on track :-)

Please try the following steps, in order to solve your issue and reconnect the game:

- Please make sure that the game hasn’t been blocked on Facebook. Go to Facebook >> enter “Candy Crush Saga” in the search field and confirm OK to unblock the app.

- Please see this screenshot: https://www.diigo.com/item/image/4smwq/qo5h?size=o

- To unblock just click “Confirm” in the dialog box: https://www.diigo.com/item/image/4smwq/1ws5?size=o

- If you have recently changed your Facebook password, this needs to be updated on your device as well. To do this, please remove the connection to Facebook via the settings menu in the game, log out from Facebook on your device, and then connect again with your new password.

You can remove the connection between the game and Facebook on your device by doing this:

o From the "Map" screen, tap the arrow icon in the lower left corner. This will bring up a small menu.Tap the red "Door" icon, which will take you back to the main menu.Tap the arrow icon in the lower left again to bring up a small menu.Tap the green "Gear" icon to bring up another menu.Scroll this menu down to the bottom and tap the Facebook icon which says "Log out".

o You can also try to send your progress from Facebook to your device. Simply click “Play on Phone” in the left corner when you have the game open on Facebook.

o Another option is to open Facebook, click on the “More” button (normally bottom right corner), scroll down and click on the game you are trying to sync. It should then open the game and automatically sync to Facebook.

Let me know how you get on :-)

Have a sweet week!

All comments

Mary_Allen-2

This is not an answer. But I dont see Where I can ask any questions. Or read any solved questions to the one I have too. I cant find No where to ask about either game...candy c.saga or candy crush friends. Where can I ask ANYTHING???

Cezdiamond

Hi Linda- Thanks for posting on King Care. Welcome to the community. Let's see if we can get you back on track :-)

Please try the following steps, in order to solve your issue and reconnect the game:

- Please make sure that the game hasn’t been blocked on Facebook. Go to Facebook >> enter “Candy Crush Saga” in the search field and confirm OK to unblock the app.

- Please see this screenshot: https://www.diigo.com/item/image/4smwq/qo5h?size=o

- To unblock just click “Confirm” in the dialog box: https://www.diigo.com/item/image/4smwq/1ws5?size=o

You can remove the connection between the game and Facebook on your device by doing this:

o You can also try to send your progress from Facebook to your device. Simply click “Play on Phone” in the left corner when you have the game open on Facebook.

Let me know how you get on :-)

Have a sweet week!

Welcome! 👋

New here? Sign in or create an account to join the fun.

Accepted answers

Cezdiamond

Hi Linda- Thanks for posting on King Care. Welcome to the community. Let's see if we can get you back on track :-)

Please try the following steps, in order to solve your issue and reconnect the game:

- Please make sure that the game hasn’t been blocked on Facebook. Go to Facebook >> enter “Candy Crush Saga” in the search field and confirm OK to unblock the app.

- Please see this screenshot: https://www.diigo.com/item/image/4smwq/qo5h?size=o

- To unblock just click “Confirm” in the dialog box: https://www.diigo.com/item/image/4smwq/1ws5?size=o

You can remove the connection between the game and Facebook on your device by doing this:

o You can also try to send your progress from Facebook to your device. Simply click “Play on Phone” in the left corner when you have the game open on Facebook.

Let me know how you get on :-)

Have a sweet week!

All comments

Cezdiamond

Hi Linda- Thanks for posting on King Care. Welcome to the community. Let's see if we can get you back on track :-)

Please try the following steps, in order to solve your issue and reconnect the game:

- Please make sure that the game hasn’t been blocked on Facebook. Go to Facebook >> enter “Candy Crush Saga” in the search field and confirm OK to unblock the app.

- Please see this screenshot: https://www.diigo.com/item/image/4smwq/qo5h?size=o

- To unblock just click “Confirm” in the dialog box: https://www.diigo.com/item/image/4smwq/1ws5?size=o

You can remove the connection between the game and Facebook on your device by doing this:

o You can also try to send your progress from Facebook to your device. Simply click “Play on Phone” in the left corner when you have the game open on Facebook.

Let me know how you get on :-)

Have a sweet week!

Mary_Allen-2

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Quick Links

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Level Help & Tips
Need help with a tricky level in Candy Crush Saga? Or want to share a clever trick? Post it here!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Recent Announcements

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Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…