No teleporter level 1027

Hi @Dee_Dee_374 everything is backed up because they switched King Care to this new community. Can you please check out what version you have. It should be 1.139.0 on a mobile device.

Cezdiamond, I’m getting messages from King Care saying that my problem is a normal part of the game and asking me to just install the latest version. What is going on?

We are looking into this, and we hope to have an update for you shortly.

Thanks!

Thanks @Elsa
@Dee Dee please could you make sure that you have the latest version of Candy Crush Saga installed and let me know which version you have? We need to do this before we can pass on to the studio to look into.
Thanks so much!

Can you advise whether you have passed along to the studio?

Thanks @Elsa
@Dee Dee please could you make sure that you have the latest version of Candy Crush Saga installed and let me know which version you have? We need to do this before we can pass on to the studio to look into.
Thanks so much!

It’s version 1.137

Nope! You have it correct because I just opened the App Store on my phone and it says the same thing. Go ahead back to the person who asked you what version you have and give them the number.

When I look on App Store under candy crush it says version 1.137. Is there somewhere else I can look?

Hi Dee Dee, check to see if you have version 1.1371.10 .

I got a message asking me to confirm I was looking at current version. I have no idea but the last update on the app is dated October 30.

Thanks @Elsa

@Dee Dee please could you make sure that you have the latest version of Candy Crush Saga installed and let me know which version you have? We need to do this before we can pass on to the studio to look into.

Thanks so much!

Wow! Thanks for the print screen. It definitely looks like a glitch! I am going to elevate this to a King Admin but since it's the weekend she won't see this until tomorrow. She will then notify the studio but I don't know how fast they will fix this. But thanks for bringing this to our attention.

Hi Dee Dee, it's not a scam. It might be a glitch. You do not see any of the teleporters on the bottom? Here is a video where I am seeing it: https://www.youtube.com/watch?v=LeLP_FieBnc

If you don't have it on your game then it has to be a glitch and I need you to please do a print screen so that I can forward it to the studio as a glitch. Here are some steps if you need help doing a print screen: https://www.take-a-screenshot.org/ios.html

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Hi Dee Dee, it's not a scam. It might be a glitch. You do not see any of the teleporters on the bottom? Here is a video where I am seeing it: https://www.youtube.com/watch?v=LeLP_FieBnc

Thanks @Elsa

Thanks so much!

I got a message asking me to confirm I was looking at current version. I have no idea but the last update on the app is dated October 30.

Hi Dee Dee, check to see if you have version 1.1371.10 .

When I look on App Store under candy crush it says version 1.137. Is there somewhere else I can look?

Nope! You have it correct because I just opened the App Store on my phone and it says the same thing. Go ahead back to the person who asked you what version you have and give them the number.

Thanks @Elsa
@Dee Dee please could you make sure that you have the latest version of Candy Crush Saga installed and let me know which version you have? We need to do this before we can pass on to the studio to look into.
Thanks so much!

It’s version 1.137

Thanks @Elsa
@Dee Dee please could you make sure that you have the latest version of Candy Crush Saga installed and let me know which version you have? We need to do this before we can pass on to the studio to look into.
Thanks so much!

Can you advise whether you have passed along to the studio?

We are looking into this, and we hope to have an update for you shortly.

Thanks!

Cezdiamond, I’m getting messages from King Care saying that my problem is a normal part of the game and asking me to just install the latest version. What is going on?