Candy Crush Saga

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Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Gold Bars and All Boosters lost

Hello der Community,

I deleted CC because i couldnt buy Bars and Packages anymore. After reinstallation incl. Connection to my account all my bars and boosters were deleted... That makes me sad.

I had many boosters of everything and some bars... all lost :( spending much money on That. Between 50 and 120 Euro per month...

I hope king Would help me...

Also i could Not buy something because of issues of king.

Accepted answers

All comments

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/419760/gold-bars-and-all-boosters-lost

Welcome to the King Community 🥰

In the case Phone, your collected booster is stored in phone memory. This stored booster can not be synced with the server, because the game studio still does not have this process and you will lose the complete booster for app uninstalling.Since boosters are stored locally on device memory, we cannot guarantee that your boosters are secure.Since you purchased the boosters, you can claim a refund of the boosters by contacting Player Support.

On the other hand, Gold bars are usually not lost if you do not purchase something through them. However, if you feel they have been lost without your use, you should contact our Player Support.

Go to the game's Start Menu, then Settings - Help Center - My Purchases - Contact us and send them an email. In the link below you will find details on how to contact player support from your game.

https://community.king.com/en/blog/discussion/369398/how-to-contact-player-support-from-the-game-to-report-an-issue

You can directly contact the player support by following the link below.

https://soporto.king.com/contact

Please remember to choose 'Purchase Issues or Questions' for a swift reply and quick solution!

Thank you.

Welcome! 👋

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