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Connecting to Facebook Cancelled candy crush saga HELP HELP PLEASE

Dave_Hotchkiss
Dave_Hotchkiss Posts: 1 Newbie

Connecting to Facebook Cancelled CANDY CRUSH SAGA

Answers

  • _Elsa_
    _Elsa_ Posts: 36,896 Sweet Legend

    Hi Dave,

    This might be a new glitch starting.  You are the first player reporting this.  Let’s try some troubleshooting tips by following the steps on this link:  https://www.elsalanger.net/blog/troubleshooting-tips

    I would also like you to please check if you have the most recent version of the game.

    On Android, Go to Settings > application settings > manage application, then tap on the app.  It'll say the version you are running under the name.

    On Apple, Go to the App store > click on the game app, and it will say it under the name. 

    On Windows 10,  Go to the Settings > click on the game > click on Advanced settings, then you will see what version you have.

  • Gabada19
    Gabada19 Posts: 1 Newbie
    edited November 2018

    I have the same problem over here

    Here is the things I have tried and failed! 

    - Reinstall App,

    -Log in Another Account,

    -Format Phone,

    - Try new Internet Connection or Mobile Data Connection,

    -Check permissions On FB, 

    -Try to connect game on PC( yes it works on pc , but not on mobile again)

  • _Elsa_
    _Elsa_ Posts: 36,896 Sweet Legend

    Hi Gabada19, have you ever played the game through the Kingdom?  I have given up playing any of the games through Facebook because there are always glitches.  If you haven't tried the Kingdom yet, I suggest that you do and then you might be able to play it until Facebook gets fixed.  Here is some information on getting a Kingdom account:  https://care.king.com/en/blog/article/remember-to-connect-to-kingdom-1

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