Can’t send or receive lives

Thanks for the update @SkeetersLove I am glad that the issue has sorted itself out for you.

From what I have read you are lucky to be getting 8-10 lives a day

https://community.king.com/en/candy-crush-saga/discussion/comment/2805219#Comment_2805219

I had clicked the ask friends button and it wasn’t allowing me to request lives. It has now resolved. Thank you for your response. But, I still am not getting many lives from friends; maybe 8-10 per day. ☹️

JuliaM

I'd like to know why the sending lives on a level option is gone. I just played 2 episodes and never once saw my friends scores or had the ability to give them lives. I have to go through my friends tab to give lives; very time consuming and irritating.

jeanp8

I may get an occasional life but I don't get anywhere near the 20 allowed each day...which by the way is still ridiculous! I use to have 200 lives saved, they're all gone and I use to be able to keep that many from all the lives I received each day, but I'm not even getting enough to play at all. I've been stuck on the same level for days because I can't play except with the life that is accrued every 30 mins

@christinewupp No sign of any new friends options. Am I missing something?

I don't think you are missing anything Christine other than the friends link is notoriously difficult to use.

Open your game and leave it open on the map. Click on the my link again and see if that works. If nothing has changed since the feature was introduced you should see an envelope pop up for you to click on.

If I remember correctly if you are trying to use my link on a PC it won't work.

I reported this through the support button on settings, and got a boilerplate reply explaining how to send and receive lives - nothing new, except for this: "Additionally, it's important to note that you can only receive one life per friend in your game during each session to prevent excessive requests."

What? I send (and receive) multiple lives to and from the same people every day. And how do they define a 'session'? The best way to 'prevent excessive requests' is to unfriend someone who bombards you, not to limit people like this.

christinewupp

I took the liberty to try this @Alienscar and all I get if I click on your link is this screen. The only thing I seem to be able to click on is the download link, or the link to the help centre, which just gets me to the App Store and from here all I can do is open the App and once there, nothing. No sign of any new friends options. Am I missing something?

https://ccs2.play.king.com/6Rar/Invite?id=12&params=%7B%22actionCode%22%3A%22392659826%22%2C%22coreUserId%22%3A%2212313833671%22%7D

@SkeetersLove would you mind trying to add me to your game please. I want to see what happens when I send you a life. You can delete me if you like after we have tried this experiment

Here is my friend Link.

https://community.king.com/en/candy-crush-saga/discussion/comment/2803791#Comment_2803791

Hello Skeeter, why can't you request lives? Click on the heart icon and then select Ask Friends.

Jueski66

I am having the same problem with lives, my envelope is always empty, even though I know that I have requested lives and I know that people have tried to send. This has been an ongoing issue for a couple of weeks now…

please fix it 😞

https://community.king.com/en/candy-crush-saga/discussion/comment/2803609#Comment_2803609

I'm connected to the game. I want to know why this isn't being fixed?

Deryck

If the game isn't connected, then it won't display the gold bar numbers. I've personally experienced what a connection issue looks like.

In the screenshot instance above at least, the player is clearly connected but has an empty envelope. 🤔

It's a very widespread problem. I receive the odd request for a life, but I'm not getting any in spite of having a group of friends who always swapped lives daily. It's highly unlikely that they all stopped sending lives at the same time.

judithcamire

Same problem here !!

I've been having the same problem. Can't ask for lives and not getting any.

https://community.king.com/en/candy-crush-saga/discussion/420311/can-t-send-or-receive-lives

I can not collect any lives. No one sends them and I can’t request them. I lost my lives I had collected. I followed your above instructions without a correction of the problem. Can you help me please?

Sukanta_Biswas

Welcome to the King Community 🥰

We are sorry for your problem and from what you said I think your game is probably not fully connected to the server or something like that.

However after following the basic troubleshooting steps as below let me know if your issue persists.

Check app update - Log out game - Restart device - Open game and Log in.

Also, if you have a screenshot of the issue please add it here so I can report the issue in detail.

We look forward to your reply and have a nice day.

mull4142

I am having the same problem and lost all my friends I have played with for years. I don't get any helps or events and completely lost all upgrades. I am sooo disappointed with candy Crush and Facebook.

Comments

Thanks for the update @SkeetersLove I am glad that the issue has sorted itself out for you.

From what I have read you are lucky to be getting 8-10 lives a day

https://community.king.com/en/candy-crush-saga/discussion/comment/2805219#Comment_2805219

JuliaM

jeanp8

@christinewupp No sign of any new friends options. Am I missing something?

I don't think you are missing anything Christine other than the friends link is notoriously difficult to use.

If I remember correctly if you are trying to use my link on a PC it won't work.

christinewupp

https://ccs2.play.king.com/6Rar/Invite?id=12&params=%7B%22actionCode%22%3A%22392659826%22%2C%22coreUserId%22%3A%2212313833671%22%7D

@SkeetersLove would you mind trying to add me to your game please. I want to see what happens when I send you a life. You can delete me if you like after we have tried this experiment

Here is my friend Link.

https://community.king.com/en/candy-crush-saga/discussion/comment/2803791#Comment_2803791

Hello Skeeter, why can't you request lives? Click on the heart icon and then select Ask Friends.

Jueski66

please fix it 😞

https://community.king.com/en/candy-crush-saga/discussion/comment/2803609#Comment_2803609

I'm connected to the game. I want to know why this isn't being fixed?

Deryck

If the game isn't connected, then it won't display the gold bar numbers. I've personally experienced what a connection issue looks like.

In the screenshot instance above at least, the player is clearly connected but has an empty envelope. 🤔

judithcamire

Same problem here !!

I've been having the same problem. Can't ask for lives and not getting any.