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Level 1
Welcome to the King Community 🥰
We are sorry for your problem and from what you said I think your game is probably not fully connected to the server or something like that.
However after following the basic troubleshooting steps as below let me know if your issue persists.
Check app update - Log out game - Restart device - Open game and Log in.
Also, if you have a screenshot of the issue please add it here so I can report the issue in detail.
We look forward to your reply and have a nice day.