Can’t send or receive lives

dbtaylor62 · September 2023

When I ask for lives, nobody receives my request. I don’t receive any lives from players I know personally and know for a fact they tried to send me lives. When I request lives, I see that “I” have requested a life from myself? How do I fix this issue.

mull4142 · September 2023

I am having the same problem and lost all my friends I have played with for years. I don't get any helps or events and completely lost all upgrades. I am sooo disappointed with candy Crush and Facebook.

Sukanta_Biswas · September 2023

https://community.king.com/en/candy-crush-saga/discussion/420311/can-t-send-or-receive-lives

Welcome to the King Community 🥰

We are sorry for your problem and from what you said I think your game is probably not fully connected to the server or something like that.

However after following the basic troubleshooting steps as below let me know if your issue persists.

Check app update - Log out game - Restart device - Open game and Log in.

Also, if you have a screenshot of the issue please add it here so I can report the issue in detail.

We look forward to your reply and have a nice day.

SkeetersLove · September 2023

I can not collect any lives. No one sends them and I can’t request them. I lost my lives I had collected. I followed your above instructions without a correction of the problem. Can you help me please?

Natalie_-_Davis · September 2023

I've been having the same problem. Can't ask for lives and not getting any.

judithcamire · September 2023

Same problem here !!

HF1 · September 2023

It's a very widespread problem. I receive the odd request for a life, but I'm not getting any in spite of having a group of friends who always swapped lives daily. It's highly unlikely that they all stopped sending lives at the same time.

Deryck · September 2023

https://community.king.com/en/candy-crush-saga/discussion/comment/2803609#Comment_2803609

If the game isn't connected, then it won't display the gold bar numbers. I've personally experienced what a connection issue looks like.

In the screenshot instance above at least, the player is clearly connected but has an empty envelope. 🤔

Natalie_-_Davis · September 2023

I'm connected to the game. I want to know why this isn't being fixed?

Jueski66 · September 2023

I am having the same problem with lives, my envelope is always empty, even though I know that I have requested lives and I know that people have tried to send. This has been an ongoing issue for a couple of weeks now…

please fix it 😞

Alienscar · September 2023

https://community.king.com/en/candy-crush-saga/discussion/comment/2803791#Comment_2803791

Hello Skeeter, why can't you request lives? Click on the heart icon and then select Ask Friends.

Can’t send or receive lives

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