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I am one of your best players I enjoy playing the game but it must be fair
I landed on the jackpot and it wasn't given also the daily spin was not awarded please help
Thanks @Elsa
@Jean I am so sorry that you did not win the correct prize. If this happens again please try to take a screenshot so that we can look into this.
As a gesture of goodwill I have added some sweet treats to your account :-)
Thanks!
Hi Jean, by any chance did you do a print screen showing that you landed on the jackpot? If not, please make sure that you do a print screen in the future as proof that you won. If you need help doing a print screen, you can follow the steps from this link: https://www.take-a-screenshot.org/
Same thing goes for the daily spin, please make sure that you do a print screen showing what you should have received. I can elevate this to a King Admin but not sure if she can do anything without proof of a print screen.
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Hi everyone, We’re aware that some players who play on Facebook are currently seeing their game reset to Level 1, even though their progress is correct on other devices. We’ve reported this to the Studio and it’s now under investigation. If you’re affected, please: Confirm you’re logged into the correct Facebook account…
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
