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Why can't I use my 184 gold bars?

phylchoc
phylchoc Posts: 19

Level 2
in Support

After many months without ads, I am happy to have them back. Now I can't use my gold bars to play on. I get the message connecting to app store, and nothing happens.

Answers

  • PummyRaj
    PummyRaj Posts: 44,823
    https://community.king.com/en/candy-crush-saga/discussion/420549/why-cant-i-use-my-184-gold-bars

    Hello @phylchoc🤗 Hearty Welcome to our sweet King Community!

    First of all, I am very glad to hear that the Ads are back in your game... Enjoy🤩


    With regards to the App store, can you tell me from how long have you been experiencing it? And, can you show me a screenshot of the message you see?

    Reply back by typing in the blank box given below to my comment. To post the screenshot, tap on the 2nd icon located in the bottom left corner of the open comment box.

    Hope to talk to you soon and have a great rest of the day🍫🍫

  • phylchoc
    phylchoc Posts: 19

    Level 2

    I have been having this problem of not being able to access my gold bars ever since the Summer Nostalgia contest. This is on my Samsung tablet. I have the same problem on my IPhone, no adds and can’t use the gold bars. I’m including the screenshot

    7E8CEA5F-9D83-4F54-93BC-74472B4A12DB.jpeg


  • PummyRaj
    PummyRaj Posts: 44,823
    https://community.king.com/en/candy-crush-saga/discussion/comment/2805954#Comment_2805954

    Hello @phylchoc🤗

    Thank you for explaining about the issue and including the screenshot. You will have to contact the King Player Support team, so that they can look at the issue and clear the glitch.

    Please give me few minutes and I will get back to you in a bit 🍫🍫

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