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I received the gold bar reward for collecting 2000 green candies, but did not get the 50 lollipops for 5000 or the bonus jackpot when I matched 10000 green candies. Can you help please?
- See more at: https://care.king.com/en/candy-crush-saga/why-didn-t-i-get-any-reward-when-i-collected-5000-and-10000-green-candies#sthash.KPUNqy66.dpuf
Hi,
Seems there was a glitch in the game in order to receive the correct bonus. Please see the email with further instruction, so we manually can add the correct bonus to your game account. Thanks.
Hi,Seems there was a glitch in the game in order to receive the correct bonus. Please see the email with further instruction, so we manually can add the correct bonus to your game account. Thanks.
How do we get this mysterious email?
The email referred to is found here at the top right envelope icon. It's nice to know King is helping to resolve this for us!
Yea yea yea! DoubleDB here. Mark Hawk with King care messaged above. There was a glitch in system but he sent a message asking me for account info and I will get the earned rewards. I located my message envelope with king care instructions on what they needed to credit my rewards at the very top of this page, just to the right of the Log Out icon. I sent the information and expect rewards will be credited before long. If anyone doesn't have envelope, perhaps send a new message? Good luck.
I also had this issue. I received the gold bars, but nothing else. I played on iPhone and have screenshots.
I do not see any envelope either! I am also playing on iPhone.
I have this issue too and cannot see any "envelope" in order to resolve this.
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Same problem here ((
same here!
Same thing happened to me.
Same thing here. I see the gold bars, but none of the promised boosters.
Same. Have screenshots
i have the same exact issue
Same thing happened to me. I emailed King and got the automated response which pointed me to this forum to have my questions answered. Then at the bottom of the email it said, "Please be aware this message is our only response to this contact." Great, so now what?
Same here.
My wife and i completed this last night with no rewards either.
same here: got gold bars, no lollipops
Same here too. I stayed up all night to get to 10000! What a load of rubbish and a waste of time!
Anyone else have an issue with the booster wheel not letting you spin? Mine says come back in xxx hours for the next spin, but the next spin never comes. I am so stuck on level 7280 and I need some booster help!!
Hi everyone, We’re aware that some players who play on Facebook are currently seeing their game reset to Level 1, even though their progress is correct on other devices. We’ve reported this to the Studio and it’s now under investigation. If you’re affected, please: Confirm you’re logged into the correct Facebook account…
End game directly once moves running out, I cannot use the gold to buy more moves to clear level suddenly. Thanks
