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Received Congrats pop-up window but no rewards for 5000 or 10000 green candy match levels.

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245678

Answers

  • LotusDiamond
    LotusDiamond Posts: 6 Level 2
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    Same here too. I stayed up all night to get to 10000! What a load of rubbish and a waste of time!

    Flag · Helpful Sweet Love Haha
  • MarkHawk
    MarkHawk Posts: 4,061 Community Manager
    Answer ✓
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    Hi,

    Seems there was a glitch in the game in order to receive the correct bonus. Please see the email with further instruction, so we manually can add the correct bonus to your game account. Thanks.

    Flag · Helpful Sweet Love Haha
  • Bmore9866
    Bmore9866 Posts: 5 Level 2
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    The email referred to is found here at the top right envelope icon. It's nice to know King is helping to resolve this for us!

    Flag · Helpful Sweet Love Haha
  • Jbelle
    Jbelle Posts: 1 Newbie
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    I have this issue too and cannot see any "envelope" in order to resolve this.

    Flag · Helpful Sweet Love Haha
  • tammy_tam
    tammy_tam Posts: 1 Newbie
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    Hi,

    Seems there was a glitch in the game in order to receive the correct bonus. Please see the email with further instruction, so we manually can add the correct bonus to your game account. Thanks.

    Thank you
    Flag · Helpful Sweet Love Haha
  • Micki_Bailey
    Micki_Bailey Posts: 4 Newbie
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    Hi,

    Seems there was a glitch in the game in order to receive the correct bonus. Please see the email with further instruction, so we manually can add the correct bonus to your game account. Thanks.

    Which email are you referring to? I would like to receive my reward too. Thanks in advance for your help. :)
    Flag · Helpful Sweet Love Haha
  • Txblueyedchic
    Txblueyedchic Posts: 7 Level 2
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    I do not see any envelope either!  I am also playing on iPhone. 

    Flag · Helpful Sweet Love Haha
  • R4ORT
    R4ORT Posts: 2 Newbie
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    Hi,

    Seems there was a glitch in the game in order to receive the correct bonus. Please see the email with further instruction, so we manually can add the correct bonus to your game account. Thanks.

    I have the same issue and posted a question. Can you please send me the email too? Many thanks!
    Flag · Helpful Sweet Love Haha
  • Imma_Belle
    Imma_Belle Posts: 1 Newbie
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    Hi,

    Seems there was a glitch in the game in order to receive the correct bonus. Please see the email with further instruction, so we manually can add the correct bonus to your game account. Thanks.

    i emailed and got nothing back other than this site link and "this will be the only response" or something. gee thanks haha. so how do i get the rewards i earned?
    Flag · Helpful Sweet Love Haha
  • Bmore9866
    Bmore9866 Posts: 5 Level 2
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    Hi,

    Seems there was a glitch in the game in order to receive the correct bonus. Please see the email with further instruction, so we manually can add the correct bonus to your game account. Thanks.

    I've emailed twice about this, too. I only got the automated response. Please send me the same email to credit my account. I received the 1,000 award fine, but only the 10 gold bars for 3,000, and NOTHING for 6,000 but a checkmark...talk about a downer. Now every time I see CC I no longer see it as fun, but an abusive little app. :-)
    Flag · Helpful Sweet Love Haha

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