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Candy crush saga was not working on my I phone properly, so I deleted it, and tried to reinstall it?
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Hi @nursekaz and welcome to our friendly community!
My first question is - how was the game not working properly? Was it freezing up or crashing on you?
Mt second question is - are you having trouble reinstalling the game?
A lot of times if there are issues, we will advise a player to make sure you have the most recent version of the game, clear your cache on your phone, and exit the game and reboot your phone, making sure it is turned off for at least 10 - 15 seconds. In many cases this will fix the issue.
Only in extreme cases will we advise a player to reinstall their game because when you do you will lose any saved lives and boosters because those are stored locally on your phone and the information will be lost when you delete the game.
The studio servers will have you game level information stored (as long as you save your progress thru FB or a King account) and they also should have info about any gold or boosters you actually purchased but hadn’t used.
Anyway, please let us know what your current issue is so we can help you better. Usually reinstalling the game will correct the majority of issues.
😊
Hi and welcome to the King Community
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