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Candy crush saga was not working on my I phone properly, so I deleted it, and tried to reinstall it?
Hi @nursekaz and welcome to our friendly community!
My first question is - how was the game not working properly? Was it freezing up or crashing on you?
Mt second question is - are you having trouble reinstalling the game?
A lot of times if there are issues, we will advise a player to make sure you have the most recent version of the game, clear your cache on your phone, and exit the game and reboot your phone, making sure it is turned off for at least 10 - 15 seconds. In many cases this will fix the issue.
Only in extreme cases will we advise a player to reinstall their game because when you do you will lose any saved lives and boosters because those are stored locally on your phone and the information will be lost when you delete the game.
The studio servers will have you game level information stored (as long as you save your progress thru FB or a King account) and they also should have info about any gold or boosters you actually purchased but hadn’t used.
Anyway, please let us know what your current issue is so we can help you better. Usually reinstalling the game will correct the majority of issues.
😊
Hi and welcome to the King Community
Thank you fir the feedback , Please check this page for Info
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Good morning, so I’m noticing with the all stars that I’m stuck at 131 blue candies over the past 10+ levels. And at one point I saw where my score doubled and then went back to 131 and it hasn’t moved despite collecting blue candies when the other scores clearly have moved making it almost impossible (as always) to catch…
Hi everyone, We’re aware that some players who play on Facebook are currently seeing their game reset to Level 1, even though their progress is correct on other devices. We’ve reported this to the Studio and it’s now under investigation. If you’re affected, please: Confirm you’re logged into the correct Facebook account…
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
