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So frustrating when I only need one or two moves and then the add freeze and I have to restart my iPhone.
I have plenty of storage and everything is updated.
please help
thanks
Hello @mudjogger and welcome to our community. I can understand your frustration. Does this only happen with the Ads? No other actions in the game are affected?
I don't receive ads in my game. It is randomly given to various players. I didn't have any for about 7 years, then I had them for about 4-6 months and now they are gone again, so I can't compare personal experience with my iPhone.
It sounds like it is just the Ads giving you problems. I suggest you contact player support to see if they can help. However, realize you might end up losing the ads from your game (they could come back, but they could be gone for awhile - if forever).
If you play on mobile, then please email Player Support directly from the game. Go to the game's Start Menu, then Settings - Help Center - Event & Challenges - Contact us and send them an email.
You can also contact player support directly by clicking HERE.
Hi and welcome to the King Community
Thank you for reporting . Ill give this feedback to Game team . In the meantime . Ill tag Game mode @bearwithme , Shes use iPhone .
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Good morning, so I’m noticing with the all stars that I’m stuck at 131 blue candies over the past 10+ levels. And at one point I saw where my score doubled and then went back to 131 and it hasn’t moved despite collecting blue candies when the other scores clearly have moved making it almost impossible (as always) to catch…
Hi everyone, We’re aware that some players who play on Facebook are currently seeing their game reset to Level 1, even though their progress is correct on other devices. We’ve reported this to the Studio and it’s now under investigation. If you’re affected, please: Confirm you’re logged into the correct Facebook account…
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
