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My envelope is not accessible

amari22
amari22 Posts: 1

Level 1
in Support

Envelope is not accessible

Answers

  • kiara_wael
    kiara_wael Posts: 157,009

    Hi and welcome to the King Community

    Thank you for the feedback. This issues is being investigated for more info Here

  • PummyRaj
    PummyRaj Posts: 44,082
    https://community.king.com/en/candy-crush-saga/discussion/421472/my-envelope-is-not-accessible

    Hello @amari22🤗 Hearty Welcome to our sweet King Community!

    I am sorry!!

    Can you please give more details about the issue? What do you mean by "Envelope is not accessible"?

    To reply back, simply type in the blank box given below to my comment.

  • Alienscar
    Alienscar Posts: 16,468

    @PummyRaj 'envelope is not accessible' is referring to the issue that people have been complaining about of a greyed out envelope. The envelope being where your saved lives and life requests are stored.

  • Ll3
    Ll3 Posts: 12

    Level 2

    I’m having the same issue - it became accessible when I had lives requested from others, and now I’m able to see that my bank of 200 lives is gone, as is the 150+ friends I had. They were all there earlier in the day and was able to use 3 lives, and now it’s all gone.

Hey! Would you like to give us your opinion?

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