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Candy Crush app frozen on upgrade

cheesynz Posts: 2

Level 1

July 2015 in Support

My candy crush has frozen on upgrade - it neither finishes the upgrade, neither can i delete app and reinstall - just frozen part way through the upgrade - help

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Answers

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  Crusher18 Posts: 1,286

  July 2015

  Hey Cheesynz, What kind of device are you playing on and which model? Check that your device is compatible http://candycrushsaga.com/help/en 

  Have you tried force closing the app and restarting your phone? Let me know.  

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  cheesynz Posts: 2

  Level 1

  July 2015

  Hey Cheesynz, What kind of device are you playing on and which model? Check that your device is compatible http://candycrushsaga.com/help/en 

  Have you tried force closing the app and restarting your phone? Let me know.  

  IOS 8.4, have closed all apps, have restarted, have force quit etc

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