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it’s been six moth, non of update or suggested “fixes” worked.
Member id: 1511657899
Phone model: iPhone 13 Pro Max
App version: 1.279.1.1. ; iOS 17.5.1
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Hello @Mirrie51🤗 A Warm Welcome to our sweet King Community!
I am sorry to hear that you are stuck with the Chocolate Box glitch!!
Which device are you using? If using a mobile device or the App version on Windows 10/11, which version of the App do you have right now?
Have any of you had any success with this issue? I have had it for months and can't get rid of it. So annonying!
yeah. 11 years in and this last 30 days were by far the most frustrating with having to do extra 3 taps before and after each game and the waste of time on power ups 🤯
I've tried every suggestion as well All suggestions take me in a circle right back to where I began. I’m beyond frustrated. Been playing this game for over 10 years 🙄
I have the same issue, tried all the fixes but nothing is working. My device: iPhone 13 Pro Max. My player ID 1511657899
Hi there and welcome to the Community,
Thanks for reporting this issue.
You can try the following simple troubleshooting steps that will normally fix the issue:-
1) please ensure that your app is of the latest version and that you don't have any connectivity issue. To check for updates, just go to the app stores in your phone and start updating it. Once the app is updated, please restart your device before you play; or
2) if your app is the latest version, exit from the app or close the app, wait for few seconds before clicking on the app, play a lvl, doesn't matter you pass or not, then go back to the activity tab and check on your chocolate box.
If you still can't claim your prize and the connection error messages still appear, kindly reply us back with the following details, so our Candy Mod in Charge can help you further:-
a) type and device model you're using to play your game;
b) your game ID, which you can get by clicking on the King's logo, that is above your profile pic, refer below.
Thanks and hope you get back to us. I'm tagging our Candy Mods to further assist you 🙏🙏
@PummyRaj @bearwithme
I still can’t claim my Chocolate Box rewards. These are the messages I receive when I try.
