How to get rid off chocolate box glitch? (Under investigation)!

Hi there and welcome to the Community,

Thanks for reporting this issue.

You can try the following simple troubleshooting steps that will normally fix the issue:-

1) please ensure that your app is of the latest version and that you don't have any connectivity issue. To check for updates, just go to the app stores in your phone and start updating it. Once the app is updated, please restart your device before you play; or

2) if your app is the latest version, exit from the app or close the app, wait for few seconds before clicking on the app, play a lvl, doesn't matter you pass or not, then go back to the activity tab and check on your chocolate box.

If you still can't claim your prize and the connection error messages still appear, kindly reply us back with the following details, so our Candy Mod in Charge can help you further:-

a) type and device model you're using to play your game;

b) your game ID, which you can get by clicking on the King's logo, that is above your profile pic, refer below.

Thanks and hope you get back to us. I'm tagging our Candy Mods to further assist you 🙏🙏

@PummyRaj @bearwithme

I've tried every suggestion as well All suggestions take me in a circle right back to where I began. I’m beyond frustrated. Been playing this game for over 10 years 🙄

Have any of you had any success with this issue? I have had it for months and can't get rid of it. So annonying!

Edited by CM: 🤔 Oops! Please repost in English so everyone can understand! Check out our House Rules!