Why is it so hard to get an ANSWER???

LM522 · August 2015

MANY, MANY are having the same problem on Candy Crush. Want an answer from KING.

Everything is illegible and blocked with black outline behind graphics. What is the problem and why is it so hard to get an answer? If another user replies to a question, it gets marked as solved. Ridiculous.

KING.COM customer service is worthless. Why even provide a place to ask a question if you aren't going to bother helping?:

This is an automated email from King

Thank you for contacting King Customer Care.

If you´re having issues or just want to ask a question, try heading to King Care where a member of the community or a King moderator may be able to help.

You can also try help.king.com for FAQ´s and other useful tips.

For Facebook connect issues, check out these videos for iOS and Android

If your game is not loading on Facebook, click here

Hope that helps!

King Customer Care

*Please note that this is the only message we will send you regarding this query. Follow the steps above for more help on your issue.

Cezdiamond · August 2015

Thanks a lot for posting on King Care and highlighting this issue. We are really sorry to hear that you are having connection problems with the graphics and we are currently investigating the matter. We have seen a few similar threads and we are working hard to find a solution. Thanks again for your patience and understanding.

LM522 · August 2015

Thanks a lot for posting on King Care and highlighting this issue. We are really sorry to hear that you are having connection problems with the graphics and we are currently investigating the matter. We have seen a few similar threads and we are working hard to find a solution. Thanks again for your patience and understanding.

Thank you for the update. I really do appreciate it.

Why is it so hard to get an ANSWER???

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