The Community in more languages
Now the forum welcomes more languages.
You'll see a green translate button in comments and discussions to turn them into English
Why can't my different devices sync
Options
Do NOT answer me with a link. I want to know when YOU will be fixing this problem (since it belongs to you, not the users). You're going to lose valuable customers if you can't fix your issues. I can't play now because I've passed the level (and then some) that THIS device (and 2 others) say I'm on.
When are YOU going to fix YOUR problem with YOUR app? A link will NOT fix this. I've done everything. It's not a problem on MY end, it's yours! A real answer is requested.
Best Answer
Answers
-
-
-
Hello @nrobey🤗 Hearty Welcome to our sweet King Community!
I was just about to answer in your other post, but saw this one, hence came here!
I am wondering if this is a new glitch that is affecting the game!! Including you, I have seen 3 complaints in the past hour🤔🤔
You have mentioned in the other thread that the game was fine till yesterday but, this glitch has appeared only today! Few questions for my clarification and to send to our Candy Community In-charge , so that they can report to the game Studio!
- What are the devices you are using to play the game;
- When you said "not syncing" - are you finding yourself at 3 different levels:
- Can you provide screenshots from all 3 devices;
- I did not find this information in other thread too... if you are playing on mobile devices, did something different happen today -- a new event, an update, etc.,
Please provide these details for now and I will get back to you if I need anything else. To post the screenshots, tap on the 2nd icon located in the bottom left corner of the comment box.
Talk to you soon and have a great rest of the day🍫🍫
-
I can't print screen my phone from my computer. On there, I'm at level 15042. On my tablet, I'm on level 15039. These are all the same User ID. They will not sync. I can't post a picture of the other 2 from here. But I do know that they will not sync. And I also know there are many others with the same issue.
-
Thanks for the screenshots, and the details of other devices @nrobey
I do not know if they need your ID number or not! If they do, I will come back and ask you.
You can open the Community website on your tablet also. If not, I would suggest you to email the screenshot to yourself through these steps -- Go to the Gallery and open the screenshot -- you should see "send" or "share" option -- click on that and you will be asked to enter your email address -- send the screenshot through email -- now open your computer and add the picture here (only if it is not too much for you)! The more images they have as proof, the better it is to investigate!
Yes! Like I mentioned above, including yours, there are 3 complaints as of now! We will try to keep track of them👍️
-
This is also happening to me. My devices will not sync even though I made sure to log in using my Facebook sign on with both devices. I have logged out and back on through Facebook with both but my level progress only shows on one device. Both are iPhones and both are updated with the game and IOS. Cost me quite a bit in gold bars not to lose my win streak because I couldn't switch devices where I had more boosters. Both phones showed the reduction of gold bars but the one that still has me at 15051 will not move me to the next episode.
-
Hello Jules @JulesCrushit🤗 Hearty Welcome back!
I am sorry to hear about the issue and thanks a lot for providing the screenshots. If our Community In-charge asks for the game ID numbers, I will come back for them.
Until the Game Studio finds out and fixes whatever this glitch is, I would recommend you not to play anymore episodes... just to be safe🤔🤔
