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My game has been frozen for 3 days now and I did everything you told me to
Wow - I am so sorry to hear that - and also that this is happening on both devices. Actually deleting the app and then re-installing it usually will fix any type of issue. Of course you lose any saved boosters and lives, and it is usually done as a last resort, but if your game somehow got corrupted, reinstalling it usually solves the problem.
Have you cleared your cache on both platforms? I play on both an iPhone 15 (I was using a 12 until the new phone came out) and an iPad mini 6 and haven't had this issue.
I think you need to contact Player support thru your game because that way they can connect to your game to see if there are any specific issues. Please click HERE to see how to contact player support.
I hope they can help you.
Ill tag Game Mod @bearwithme
I’m on level 14,463 and both devices freeze up and I’ve done everything ,power down deleted the app and opened them very very frustrating…please help
Iphone14 and iPad gen 7
Hi and Welcome to the King Community
Which device are you play ?
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Good morning, so I’m noticing with the all stars that I’m stuck at 131 blue candies over the past 10+ levels. And at one point I saw where my score doubled and then went back to 131 and it hasn’t moved despite collecting blue candies when the other scores clearly have moved making it almost impossible (as always) to catch…
Hi everyone, We’re aware that some players who play on Facebook are currently seeing their game reset to Level 1, even though their progress is correct on other devices. We’ve reported this to the Studio and it’s now under investigation. If you’re affected, please: Confirm you’re logged into the correct Facebook account…
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
