Candy Crush Saga

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When I hop the frog on level 1218 the game crashes on both my iphone 6S and my ipad.

JLT1973

I get kicked back to my home screen on both of my devices. I lose a life and it does not take me back to my current position on that level so I have to start all over. I have totally closed out of the game on both devices and it continues to happen.

Accepted answers

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Cezdiamond

Please look out for update 1.80 this should fix the problem :-) Thanks!

Pooja_Rajdeo

It's been so many days and this issue still remains!! I'm on level 1218. I'm kicked out as soon as the frog jumps.. I've been reading about you guys trying to fix the bug since days together now and nuthing has been done about it till date. I hope you come out with the update soon

Kimann_

Seriously are you going to fix this issue?? I have wasted so many bonuses trying to complete level 1257 without using the frog! I am up to date on my app.

NBadger

My level is 1257 where moving the frog makes it crash--my question was routed to this message stream. My app is updated on my iPhone and the problem still is not resolved. THIS ISSUE IS NOT RESOLVED--YOU SHOULD RESOLVE IT AND COMPENSATE US

Jawad_Akbar

I received your email to chk answers here. My game and phone is upto date. It is even not working on iPad 4 as well. Your answer is not satisfactory as the problem still remains. My valuables have been used tremendously during continuous attempts to clear the level. I should be compensated.

Lindalaf

Playing through Facebook does not solve the problem

Stephanie_Jacobs

Updated today and still isn't the fixed version. Have wasted boosters and unable to use my 9 hrs unlimited lives since I can't complete this level. Very frustrating! Hope fix is available soon!

TLD-2

When do you expect the update to come out?

Justyna_Pawluk

I have the same issue on iphone 6

Stine_Petersen

It still doesn't work

Lu_Sam

I have the updated version and the frog problem continues .Screen 1455 has 15 moves less than the cell if I play in Facebook

Kathleen-11

Same issue here!

Gina_R_Perez

I have the same issue on iPhone and iPad!!!

Carrol_

Sadly I waited until it crashed 3 times before I investigated

Janice_Stringer

I have the same issue. Playing on FB does not help. Update on the issue is needed please.

squirrelnut58

I paid for extra moves and it crashed. I get so close and I move the frog and boom!! The game goes back to home screen. Very frustrating!!

JLT1973

FIX IT!!!

Britchie_

Just paid for extra lives then crashed while moving the frog. This was after losing 2 other lives for the same reason. I refuse to buy my way off of this level.

Nicky_Harrison

I have this problem too on iPhone and iPad

Barbara_G-Mayes

This is still a problem, I have the same on my Ipad

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Accepted answers

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Loppa

I have the same issue, been going on for two days now and I've spendt a lot of cash trying to buy stuff to clear the level without using the frog, but that is not possible. I would definately like a refund of my last purchases.

Barbara_G-Mayes

This is still a problem, I have the same on my Ipad

Nicky_Harrison

I have this problem too on iPhone and iPad

Britchie_

Just paid for extra lives then crashed while moving the frog. This was after losing 2 other lives for the same reason. I refuse to buy my way off of this level.

JLT1973

FIX IT!!!

squirrelnut58

I paid for extra moves and it crashed. I get so close and I move the frog and boom!! The game goes back to home screen. Very frustrating!!

Janice_Stringer

I have the same issue. Playing on FB does not help. Update on the issue is needed please.

Carrol_

Sadly I waited until it crashed 3 times before I investigated

Gina_R_Perez

I have the same issue on iPhone and iPad!!!

Kathleen-11

Same issue here!

Lu_Sam

I have the updated version and the frog problem continues .Screen 1455 has 15 moves less than the cell if I play in Facebook

Stine_Petersen

It still doesn't work

Justyna_Pawluk

I have the same issue on iphone 6

TLD-2

When do you expect the update to come out?

Stephanie_Jacobs

Updated today and still isn't the fixed version. Have wasted boosters and unable to use my 9 hrs unlimited lives since I can't complete this level. Very frustrating! Hope fix is available soon!

Lindalaf

Playing through Facebook does not solve the problem

Jawad_Akbar

NBadger

Kimann_

Seriously are you going to fix this issue?? I have wasted so many bonuses trying to complete level 1257 without using the frog! I am up to date on my app.

Pooja_Rajdeo

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