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When I hop the frog on level 1218 the game crashes on both my iphone 6S and my ipad.
Answers
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I have the updated version and the frog problem continues .Screen 1455 has 15 moves less than the cell if I play in FacebookHi,
The issue has been located and solved in version 1.80 of Candy Crush Saga.
It might take a few days before the update is available in your app store. Until then I suggest you play Candy Crush Saga on Facebook or King.com
If you have set your mobile device to automatically update your apps then no further actions are required.
If you manually update your apps then kindly check this link:
Android: https://play.google.com/store/apps/details?id=com.king.candycrushsaga
iOS: https://itunes.apple.com/us/app/candy-crush-saga/id553834731?mt=8
Kind regards,
- Mark, Team King Care
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It still doesn't workHi,
The issue has been located and solved in version 1.80 of Candy Crush Saga.
It might take a few days before the update is available in your app store. Until then I suggest you play Candy Crush Saga on Facebook or King.com
If you have set your mobile device to automatically update your apps then no further actions are required.
If you manually update your apps then kindly check this link:
Android: https://play.google.com/store/apps/details?id=com.king.candycrushsaga
iOS: https://itunes.apple.com/us/app/candy-crush-saga/id553834731?mt=8
Kind regards,
- Mark, Team King Care
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When do you expect the update to come out?Hi,
The issue has been located and solved in version 1.80 of Candy Crush Saga.
It might take a few days before the update is available in your app store. Until then I suggest you play Candy Crush Saga on Facebook or King.com
If you have set your mobile device to automatically update your apps then no further actions are required.
If you manually update your apps then kindly check this link:
Android: https://play.google.com/store/apps/details?id=com.king.candycrushsaga
iOS: https://itunes.apple.com/us/app/candy-crush-saga/id553834731?mt=8
Kind regards,
- Mark, Team King Care
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Updated today and still isn't the fixed version. Have wasted boosters and unable to use my 9 hrs unlimited lives since I can't complete this level. Very frustrating! Hope fix is available soon!Hi,
The issue has been located and solved in version 1.80 of Candy Crush Saga.
It might take a few days before the update is available in your app store. Until then I suggest you play Candy Crush Saga on Facebook or King.com
If you have set your mobile device to automatically update your apps then no further actions are required.
If you manually update your apps then kindly check this link:
Android: https://play.google.com/store/apps/details?id=com.king.candycrushsaga
iOS: https://itunes.apple.com/us/app/candy-crush-saga/id553834731?mt=8
Kind regards,
- Mark, Team King Care
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Playing through Facebook does not solve the problemHi,
Thank you for reporting this. We are currently investigating the issue.
Until the issue has been resolved I suggest you play the game on Facebook or King.com.
Thanks for your patience and understanding.
- Mark, Team King Care
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I received your email to chk answers here. My game and phone is upto date. It is even not working on iPad 4 as well. Your answer is not satisfactory as the problem still remains. My valuables have been used tremendously during continuous attempts to clear the level. I should be compensated.Hi,
The issue has been located and solved in version 1.80 of Candy Crush Saga.
It might take a few days before the update is available in your app store. Until then I suggest you play Candy Crush Saga on Facebook or King.com
If you have set your mobile device to automatically update your apps then no further actions are required.
If you manually update your apps then kindly check this link:
Android: https://play.google.com/store/apps/details?id=com.king.candycrushsaga
iOS: https://itunes.apple.com/us/app/candy-crush-saga/id553834731?mt=8
Kind regards,
- Mark, Team King Care
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My level is 1257 where moving the frog makes it crash--my question was routed to this message stream. My app is updated on my iPhone and the problem still is not resolved. THIS ISSUE IS NOT RESOLVED--YOU SHOULD RESOLVE IT AND COMPENSATE USHi,
The issue has been located and solved in version 1.80 of Candy Crush Saga.
It might take a few days before the update is available in your app store. Until then I suggest you play Candy Crush Saga on Facebook or King.com
If you have set your mobile device to automatically update your apps then no further actions are required.
If you manually update your apps then kindly check this link:
Android: https://play.google.com/store/apps/details?id=com.king.candycrushsaga
iOS: https://itunes.apple.com/us/app/candy-crush-saga/id553834731?mt=8
Kind regards,
- Mark, Team King Care
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Seriously are you going to fix this issue?? I have wasted so many bonuses trying to complete level 1257 without using the frog! I am up to date on my app.Hi,
The issue has been located and solved in version 1.80 of Candy Crush Saga.
It might take a few days before the update is available in your app store. Until then I suggest you play Candy Crush Saga on Facebook or King.com
If you have set your mobile device to automatically update your apps then no further actions are required.
If you manually update your apps then kindly check this link:
Android: https://play.google.com/store/apps/details?id=com.king.candycrushsaga
iOS: https://itunes.apple.com/us/app/candy-crush-saga/id553834731?mt=8
Kind regards,
- Mark, Team King Care
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It's been so many days and this issue still remains!! I'm on level 1218. I'm kicked out as soon as the frog jumps.. I've been reading about you guys trying to fix the bug since days together now and nuthing has been done about it till date. I hope you come out with the update soonHi,
The issue has been located and solved in version 1.80 of Candy Crush Saga.
It might take a few days before the update is available in your app store. Until then I suggest you play Candy Crush Saga on Facebook or King.com
If you have set your mobile device to automatically update your apps then no further actions are required.
If you manually update your apps then kindly check this link:
Android: https://play.google.com/store/apps/details?id=com.king.candycrushsaga
iOS: https://itunes.apple.com/us/app/candy-crush-saga/id553834731?mt=8
Kind regards,
- Mark, Team King Care
