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here is a screen shot
I’m sorry you are having issues with lives. Sometimes in the past there have been issues but I don’t think there is any currently.
However I suggest you contact player support and see if they can help. You can click the Contact Us link below. It will respond with suggestions based upon your issue, however if that doesn’t help, then you can then click on a link to directly contact Player Support.
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I tried that nothing happened, the envelope is apparently empty
My post was in English, I stated that my free life envelope is empty and asked for help. English is the only language I know!
Hello @cukiereczekmania1🤗 Hearty Welcome to our sweet King Community!
I am sorry to but, we use English language only for everybody to communicate better and understand each other!
Hence, please post back your question or comment in English please!
Thank you and have a great rest of the day🍫🍫
*Edited by CM: Oops! Please repost in English so everyone can understand - Our House Rules
Hi @kajira and a very warm welcome to the community! I am sorry you are having that issue. The games can be pretty sensitive sometimes and need a strong and steady internet connection. So if there is a temporary interruption, it can make the game think you are playing offline.
Please exit the game and turn off your device for at least 10-15 seconds, then restart it and play a level and see if the issue has been corrected. Also make sure you have the latest version of the game.
If you are still having issues please return here and let us know.
Hi and welcome to the King Community
Thank you for the feedback. This issues is being investigated for more info Here
Hello @kajira and Welcome to our friendly community. You seem to be a bit lost -- you have posted your issue in the forum for Candy Crush Friends Saga. But don't worry, because I will have it moved to the forum for Candy Crush Saga. One of the Moderators for that forum will help you.
cc: @kiara_wael, @bearwithme , @PummyRaj , @Sukanta_Biswas
My life envelope appears to be empty, I had a lot of lives in there where did they go?
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Unable to purchase
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