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We're aware of an issue with Facebook purchases for all King Games and our team is on it. 🛠️ Hang tight while we fix things! You can still enjoy the game, and we'll keep you posted once it's solved.

Facebook sync broken since last update, how to get it fixed?

1246

Answers

  • MaryL-2
    MaryL-2 Posts: 1 Newbie

    We want to thank you all for your understanding, we have not forgotten you. These problems can take a little time to identify. We hope to have things running smoothly again as soon as possible- Thanks! 

    Thank you!
  • Tony_Pel
    Tony_Pel Posts: 1 Newbie

    I too ran into the issue but not in the beginning. Instead I was able to play through about 20 levels using boosters and then one day the sync did not work. Tried logout and then reconnecting. Said it was synced but it was not. Finally uninstalled and reinstalled the game only to end up back where I started. Being that most levels are annoying and require boosters, it is always awesome when you now have to play then a 2nd time through 20 levels. What is even more sad is the fact that this issue has been posted for the past week. How long does it take to fix. First ever performed surgeries have taken less time.

    Agree. The problem most likely started with a Candy Crush update so it shouldn't be that hard to figure out. Why not just undo the update until you have it figured out!
  • I too ran into the issue but not in the beginning. Instead I was able to play through about 20 levels using boosters and then one day the sync did not work. Tried logout and then reconnecting. Said it was synced but it was not. Finally uninstalled and reinstalled the game only to end up back where I started. Being that most levels are annoying and require boosters, it is always awesome when you now have to play then a 2nd time through 20 levels. What is even more sad is the fact that this issue has been posted for the past week. How long does it take to fix. First ever performed surgeries have taken less time.

    Can't start from beginning, I am at level 1940. It will take years to get back this level.
  • LuizMattos
    LuizMattos Posts: 2 Newbie

    Hi guys,

    The sync issue has been solved.

    If your mobile device is set to automatically update apps then no further activities are required.

    If you have set your mobile device to manual update then please update the app to version 1.83.0.4 from this address: https://play.google.com/store/apps/details?id=com.king.candycrushsaga

    Kind regards,

    - Mark, Team King Care

    OK. updated and connected. But what stages lost were 20 including spending money to get these . Look at my purchase history . And the lives and boosters ?
  • Little_momma
    Little_momma Posts: 2 Newbie

    Hi guys,

    The sync issue has been solved.

    If your mobile device is set to automatically update apps then no further activities are required.

    If you have set your mobile device to manual update then please update the app to version 1.83.0.4 from this address: https://play.google.com/store/apps/details?id=com.king.candycrushsaga

    Kind regards,

    - Mark, Team King Care

    Thanks for everyone's hard work at Team King Care in solving this issue.
  • JonJon
    JonJon Posts: 2 Newbie

    Hi guys,

    The sync issue has been solved.

    If your mobile device is set to automatically update apps then no further activities are required.

    If you have set your mobile device to manual update then please update the app to version 1.83.0.4 from this address: https://play.google.com/store/apps/details?id=com.king.candycrushsaga

    Kind regards,

    - Mark, Team King Care

    Updated and all back to normal now. Never thought I would be so happy to see a "Tick" instead of the dreaded "X". Thank you Team King Care
  • Rachel_Wade
    Rachel_Wade Posts: 1 Newbie

    Hi guys,

    The sync issue has been solved.

    If your mobile device is set to automatically update apps then no further activities are required.

    If you have set your mobile device to manual update then please update the app to version 1.83.0.4 from this address: https://play.google.com/store/apps/details?id=com.king.candycrushsaga

    Kind regards,

    - Mark, Team King Care

    Hi, my question was similar so it was threaded with this one, but your solution has not solved my problem. My problem was with all the king games I have on both my phone and my kindle. They still fail to connect to Facebook. The update did nothing and was only for candy crush. So even though my question was not answered, it is marked as solved. Please help. Thanks.
  • Christy_M
    Christy_M Posts: 3 Newbie

    Hi guys,

    The sync issue has been solved.

    If your mobile device is set to automatically update apps then no further activities are required.

    If you have set your mobile device to manual update then please update the app to version 1.83.0.4 from this address: https://play.google.com/store/apps/details?id=com.king.candycrushsaga

    Kind regards,

    - Mark, Team King Care

    Sync seems to be fixed, but my lost levels were not restored. How do I get those back?
  • Hiu_Voon_Chow
    Hiu_Voon_Chow Posts: 1 Newbie

    Hi guys,

    The sync issue has been solved.

    If your mobile device is set to automatically update apps then no further activities are required.

    If you have set your mobile device to manual update then please update the app to version 1.83.0.4 from this address: https://play.google.com/store/apps/details?id=com.king.candycrushsaga

    Kind regards,

    - Mark, Team King Care

    Mark Good job done. Appreciate your hard work. Thank you.
  • Phil_Durand
    Phil_Durand Posts: 2 Newbie

    Hi guys,

    The sync issue has been solved.

    If your mobile device is set to automatically update apps then no further activities are required.

    If you have set your mobile device to manual update then please update the app to version 1.83.0.4 from this address: https://play.google.com/store/apps/details?id=com.king.candycrushsaga

    Kind regards,

    - Mark, Team King Care

    Thanks Mark. Do you know when it will be available for iPhone ?

Hey! Would you like to give us your opinion?