Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Support - Stuck or having an issue? Ask a question and get help from other players!
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

can you please restore my gold bars?

Faryal_Khan

I had 18 gold bars and accidentally i lost all of them...please restore...all of my hard earned gold bars im so sad

To Ask Your Question:

Accepted answers

All comments

Faryal_Khan

This is so unfair and annoying

MarkHawk

Hi Faryal,

Thanks for your update.

Unfortunately in-game purchases cannot be refunded.

You will however have the option to win further Gold bars in then events in Candy Crush Saga - for instance Sugar Track.

Kind regards,

- Mark, Team King Care

Faryal_Khan

Hellloooo is anyone there??? Are you going to restore my gold bars or not?? As i said it was by accident I didn't even use the extra time

Faryal_Khan

Hi Faryal,
I have checked your player account and found the following transactions:
23/08/16, 19:16:10 - You won 1 Gold bar in Sugar Track - In your account: 17 Gold bars
09/09/16, 23:03:45 - You won 1 Gold bar in Sugar Track - In your account: 18 Gold bars
11/09/16, 23:36:30 - You used 18 Gold bars for extra time on time bombs - In your account: 0 Gold bars.
All transactions are from the same iOS device. Times are in CET (Central European Time)
Kind regards,
- Mark, Team King Care

I know but it was by accident i didnt even proceed further with extra time.. this is just not fair

MarkHawk

Hi Faryal,

I have checked your player account and found the following transactions:

23/08/16, 19:16:10 - You won 1 Gold bar in Sugar Track - In your account: 17 Gold bars

09/09/16, 23:03:45 - You won 1 Gold bar in Sugar Track - In your account: 18 Gold bars

11/09/16, 23:36:30 - You used 18 Gold bars for extra time on time bombs - In your account: 0 Gold bars.

All transactions are from the same iOS device. Times are in CET (Central European Time)

Kind regards,

- Mark, Team King Care

Accepted answers

All comments

MarkHawk

Hi Faryal,

I have checked your player account and found the following transactions:

23/08/16, 19:16:10 - You won 1 Gold bar in Sugar Track - In your account: 17 Gold bars

09/09/16, 23:03:45 - You won 1 Gold bar in Sugar Track - In your account: 18 Gold bars

11/09/16, 23:36:30 - You used 18 Gold bars for extra time on time bombs - In your account: 0 Gold bars.

All transactions are from the same iOS device. Times are in CET (Central European Time)

Kind regards,

- Mark, Team King Care

Faryal_Khan

Hi Faryal,
I have checked your player account and found the following transactions:
23/08/16, 19:16:10 - You won 1 Gold bar in Sugar Track - In your account: 17 Gold bars
09/09/16, 23:03:45 - You won 1 Gold bar in Sugar Track - In your account: 18 Gold bars
11/09/16, 23:36:30 - You used 18 Gold bars for extra time on time bombs - In your account: 0 Gold bars.
All transactions are from the same iOS device. Times are in CET (Central European Time)
Kind regards,
- Mark, Team King Care

I know but it was by accident i didnt even proceed further with extra time.. this is just not fair

Faryal_Khan

Hellloooo is anyone there??? Are you going to restore my gold bars or not?? As i said it was by accident I didn't even use the extra time

MarkHawk

Hi Faryal,

Thanks for your update.

Unfortunately in-game purchases cannot be refunded.

You will however have the option to win further Gold bars in then events in Candy Crush Saga - for instance Sugar Track.

Kind regards,

- Mark, Team King Care

Faryal_Khan

This is so unfair and annoying

Quick Links

Recent Announcements

Booster wheel not working - Edited by CM: Working on a Fix!
Anyone else have an issue with the booster wheel not letting you spin? Mine says come back in xxx hours for the next spin, but the next spin never comes. I am so stuck on level 7280 and I need some booster help!!
🔔 Facebook Progress Showing as Level 1 - Under Investigation!
Hi everyone, We’re aware that some players who play on Facebook are currently seeing their game reset to Level 1, even though their progress is correct on other devices. We’ve reported this to the Studio and it’s now under investigation. If you’re affected, please: Confirm you’re logged into the correct Facebook account…
No option to buy extra moves or watch ads after level ends - (Edited by CM: Fixed!)
End game directly once moves running out, I cannot use the gold to buy more moves to clear level suddenly. Thanks