Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
Can't make purchase
Answers
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Hi and welcome to the King Community
Thank you for the feedback . Game not connected, or some other reason, you may face such problems. You can check out some troubleshooting below.
Please Check app update - Log out game - Restart Device - Open game and Log in.
If you still aren't able to make any new purchase in the game, please contact Player Support from the game's Settings and Help Center so they can take a closer look at it. Remember to choose "Purchases & Gold Bars" as the subtopic!
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Hello Beth @beth511 🤗 Hearty Welcome to our sweet King Community!
To send a complaint to the Player Support team, please follow these steps ⬇️
- Click on the Pink cogwheel icon (on game Home Screen, at the bottom left OR at the top right on map screen);
- Click on the ? Icon (question mark icon);
- Move down till you see “My Purchases”;
- Select “Do King games have in-app purchases”;
- Scroll down all the way till you see “Contact Us” button;
- Click on it, fill up the form and submit.
The first reply you will receive is an automated response, which is an acknowledgement. Please wait for 3 days minimum to receive a response from an actual agent! If nobody contacts you, but sends in “how did we do” email, send a reply to that email itself and inform that you were not helped and you are still waiting to talk to an agent!
** Contacting the Player Support is a delayed process, as they are the only team that looks after entire King Saga games!! Hence, please be patient and persistent.
** Also, please do not send multiple complaints (filling up the form)! It will only delay the process even more as their system will get confused receiving complaint from same ID (when we send complaint through our mobile device, they will automatically receive our ID number).
Please post back and let us know if you need further assistance!
Thank you for joining our Community! Have a great rest of the day🍫🍫
