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Playing on Samsung galaxy, s5 with Candy Crush Saga app. Tried turning it off and turning it back on again, restarting phone, clearing cashe, and clearing data, made sure there were no updates. Nothing has worked so far.
Hi CandyCrusher,Thank you for reporting this. We are currently investigating the issue.Could you please let us know which model of mobile device you have as well as OS version?Until the issue has been resolved I suggest you play the game on Facebook or King.comThanks for your patience and understanding while we work on this.- Mark, Team King Care
Hi CandyCrusher,
Thank you for reporting this. We are currently investigating the issue.
Could you please let us know which model of mobile device you have as well as OS version?
Until the issue has been resolved I suggest you play the game on Facebook or King.com
Thanks for your patience and understanding while we work on this.
- Mark, Team King Care
Hi guys,Thank you all for providing info about the issue.The Development Team has located the issue and solved it through a hotfix.Kindly reboot your mobile device, make sure you are online (WiFi or 3G/4G enabled) and start the game in order to apply the hotfix.Kind regards,- Mark, Team King Care
Hi guys,
Thank you all for providing info about the issue.
The Development Team has located the issue and solved it through a hotfix.
Kindly reboot your mobile device, make sure you are online (WiFi or 3G/4G enabled) and start the game in order to apply the hotfix.
Kind regards,
Same with me on my S5! I start playing without a problem and then after a while it becomes super slow and choppy where each move is like in slow motion. One if the first posters above said it was when you get down to one or less lives and he's right! It isn't until you get more lives that it will run properly again. No amount of restarting or cache clearing will help if you don't have enough lives. Please fix!
I am having the same problem on my galaxy S5 today. After 2 or 3 games, it suddenly becomes so slow and Jerky it's impossible to play. Tried clearing cache, restarting, and even Uninstalled and reinstalled. No fix.
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Anyone else have an issue with the booster wheel not letting you spin? Mine says come back in xxx hours for the next spin, but the next spin never comes. I am so stuck on level 7280 and I need some booster help!!
Hi everyone, We’re aware that some players who play on Facebook are currently seeing their game reset to Level 1, even though their progress is correct on other devices. We’ve reported this to the Studio and it’s now under investigation. If you’re affected, please: Confirm you’re logged into the correct Facebook account…
End game directly once moves running out, I cannot use the gold to buy more moves to clear level suddenly. Thanks
