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When i connect to facebook via my mobile it picks up my sons account where as before it was fine??
juliespurs
Posts: 2
Level 1
in Support
My app on my phone has decided to switch to my sons account. All was fine before this happened and i dont know how to get mine back
0
Best Answer
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Hi Juliespurs- Welcome to the King Care community. Let's get you back on track :-)
Do you happen to be playing on an iOS device?
Please could you try these steps?
-Delete the Facebook app and the game app on your device again
-Close all tabs in Safari and clear the browser cache by going to Settings > Safari > Clear History and Website Data
-Turn off the device and wait about 30 seconds to clear the cache
-Turn on the device again and download the game again from App Store (but not the Facebook app)
-Open Safari and log in to the correct Facebook account through the browser
-Open the game and reconnect it to Facebook
Let me know how you get on, thanks! :-)
Have a sweet week!
0
Answers
-
Hi Juliespurs- Welcome to the King Care community. Let's get you back on track :-)
Do you happen to be playing on an iOS device?
Please could you try these steps?
-Delete the Facebook app and the game app on your device again
-Close all tabs in Safari and clear the browser cache by going to Settings > Safari > Clear History and Website Data
-Turn off the device and wait about 30 seconds to clear the cache
-Turn on the device again and download the game again from App Store (but not the Facebook app)
-Open Safari and log in to the correct Facebook account through the browser
-Open the game and reconnect it to Facebook
Let me know how you get on, thanks! :-)
Have a sweet week!
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I have the same problem, but if I try these steps on all my boosters and lives wIll be gone, been there berore
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thank you so much it worked successfullyHi Juliespurs- Welcome to the King Care community. Let's get you back on track :-)
Do you happen to be playing on an iOS device?
Please could you try these steps?
-Delete the Facebook app and the game app on your device again
-Close all tabs in Safari and clear the browser cache by going to Settings > Safari > Clear History and Website Data
-Turn off the device and wait about 30 seconds to clear the cache
-Turn on the device again and download the game again from App Store (but not the Facebook app)
-Open Safari and log in to the correct Facebook account through the browser
-Open the game and reconnect it to Facebook
Let me know how you get on, thanks! :-)
Have a sweet week!
0
