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Hi Gwen-  Welcome to the King Care community. I am really sorry that you have been experiencing a connection problem. Our technical team have been working hard to find a solution and they have confirmed that there will be a fix in the next update :-) 

Please be sure to update to the latest version once it is available. 

Thanks so much! 

I also had the issues others have had where it won't load my friends even though it says it is synced in my iPhone with fb. Can't send or receive lives or tickets. Today it won't even let me in the game. It won't load ! Starts to load and I see a fish coming across the screen and it boots me out. Can't get in the app at all.

Dear crushers.

This has been reported and team is working on it . As soon as the new update will come it will fix all these glitches. Wait for the next update. And be patient.

Stay safe and take care.