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It won't let me connect to the internet
mikemosh39
Posts: 13
Level 2
in Support
Why won't my game connect to the internet??
0
Best Answer
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Thank you for the details, MikeποΈ
And, I am glad that it is the Candy Store and not the connection to log into the game!!
Since you are using a phone, please try this as a primary step --> disconnect from the Wi-Fi and connect to Mobile Data -- play the game and try to purchase something -- see if it works or not.
This is always the first step we are suggested to try while using mobile phone.
Please let me know if it worked or notπ«π«
1
Answers
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Hello Mike @mikemosh39π€ Hearty Welcome to our sweet King Community!
I am sorry to hear about the issue in your game!!
Are you having the connection issue to login into the game itself or with the Store?
Which device are you using to play the game?
Please reply back by typing in the blank box given below to my commentπ«π«
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I'm using my Samsung galaxy A03. I've never had a problem before. I tried restarting my phone and everything. I can get into my game but it won't connect for me to get my gifts and bonuses or competitions my wifi is strong idk what else to do
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Hello are you there
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Thank you for the details, MikeποΈ
And, I am glad that it is the Candy Store and not the connection to log into the game!!
Since you are using a phone, please try this as a primary step --> disconnect from the Wi-Fi and connect to Mobile Data -- play the game and try to purchase something -- see if it works or not.
This is always the first step we are suggested to try while using mobile phone.
Please let me know if it worked or notπ«π«
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Ok I'll try it. I'll message you back and let you know if it works. Thank you so much
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I have literally tried everything it won't connect. Isk what is going on. But I can't get videos to get free rewards and stuff. It's really bumming me out
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