Hey! Join us!

⚠️ Need help? Check our FAQ:s first HERE

Just updated candy crush on iPad & now the game doesn't even open,just crashes

24

Answers

  • hshhsh Posts: 1

    **UPDATE**

    Hello everyone- Thanks for highlighting this to us. We have noticed that some of our players have been experiencing a problem opening the game since they updated their game to version 1.91. 

    We are looking into this with a top priority and we hope to have some news for you shortly. 

    If this is something that you are experiencing a problem with please could you let us know if the game crashes when you are trying to open the game or if it crashes during a level.

    Please see our blog for further updates: https://care.king.com/en/blog/article/is-your-game-crashing 

    Thanks for all of your understanding! 

    Mine crashes when opening. If I then look to switch screens on the iPhone it show the last screen from Wizard Hill.
  • Jody_ChristensenJody_Christensen Posts: 6 Level 2

    **UPDATE**

    Hello everyone- Thanks for highlighting this to us. We have noticed that some of our players have been experiencing a problem opening the game since they updated their game to version 1.91. 

    We are looking into this with a top priority and we hope to have some news for you shortly. 

    If this is something that you are experiencing a problem with please could you let us know if the game crashes when you are trying to open the game or if it crashes during a level.

    Please see our blog for further updates: https://care.king.com/en/blog/article/is-your-game-crashing 

    Thanks for all of your understanding! 

    It crashes upon opening.
  • **UPDATE**

    Hello everyone- Thanks for highlighting this to us. We have noticed that some of our players have been experiencing a problem opening the game since they updated their game to version 1.91. 

    We are looking into this with a top priority and we hope to have some news for you shortly. 

    If this is something that you are experiencing a problem with please could you let us know if the game crashes when you are trying to open the game or if it crashes during a level.

    Please see our blog for further updates: https://care.king.com/en/blog/article/is-your-game-crashing 

    Thanks for all of your understanding! 

    I was in the 2000 levels and have spent alot of time and money so I refuse to start over. I too did the update for my iphone 7 yesterday (1/10/17) and now the app will not open. The orange screen comes up for not even a second and immediately closes.
  • **UPDATE**

    Hello everyone- Thanks for highlighting this to us. We have noticed that some of our players have been experiencing a problem opening the game since they updated their game to version 1.91. 

    We are looking into this with a top priority and we hope to have some news for you shortly. 

    If this is something that you are experiencing a problem with please could you let us know if the game crashes when you are trying to open the game or if it crashes during a level.

    Please see our blog for further updates: https://care.king.com/en/blog/article/is-your-game-crashing 

    Thanks for all of your understanding! 

    Let me roll this up for you, it's comprehensive. 1) App ran FINE until 1.91.0 update. 2) App updated from Itunes fine, but won't invoke properly 3) Those that deleted the app, and reinstalled are reporting egregious errors a) ALL their progress is lost (back to level 1) b) Their earned and purchased boosters are ALL lost (counts went to 0) #3 occurs EVEN if you have a login for CCS, information and progress is lost. That never happened when I successfully used my CCS account to continue game progress after an iPhone 5 to 6s upgrade. It sounds like you agree there is a serious problem.I had >3 YEARS of boosters accumulated. They're all gone. >400 Choc balls, etc, hammers, hands, etc. ALL GONE. I had to CREATE a facebook account just to post this. We're ALL waiting to see how you compensate us for every purchased and EARNED boosters we rightfully earned or paid for.
  • MelotMelot Posts: 2

    **UPDATE**

    Hello everyone- Thanks for highlighting this to us. We have noticed that some of our players have been experiencing a problem opening the game since they updated their game to version 1.91. 

    We are looking into this with a top priority and we hope to have some news for you shortly. 

    If this is something that you are experiencing a problem with please could you let us know if the game crashes when you are trying to open the game or if it crashes during a level.

    Please see our blog for further updates: https://care.king.com/en/blog/article/is-your-game-crashing 

    Thanks for all of your understanding! 

    Won't load. Automatically closes.
  • MelotMelot Posts: 2

    Won't open.  Click on icon on iPad, goes to orange king.com logo page then closes 

    Encountering same issues
  • **UPDATE**

    Hello everyone- Thanks for highlighting this to us. We have noticed that some of our players have been experiencing a problem opening the game since they updated their game to version 1.91. 

    We are looking into this with a top priority and we hope to have some news for you shortly. 

    If this is something that you are experiencing a problem with please could you let us know if the game crashes when you are trying to open the game or if it crashes during a level.

    Please see our blog for further updates: https://care.king.com/en/blog/article/is-your-game-crashing 

    Thanks for all of your understanding! 

    Mine crashes also
  • **UPDATE**

    Hello everyone- Thanks for highlighting this to us. We have noticed that some of our players have been experiencing a problem opening the game since they updated their game to version 1.91. 

    We are looking into this with a top priority and we hope to have some news for you shortly. 

    If this is something that you are experiencing a problem with please could you let us know if the game crashes when you are trying to open the game or if it crashes during a level.

    Please see our blog for further updates: https://care.king.com/en/blog/article/is-your-game-crashing 

    Thanks for all of your understanding! 

    Crashes when trying to open.
  • AeroredAerored Posts: 6 Level 2

    **UPDATE**

    Hello everyone- Thanks for highlighting this to us. We have noticed that some of our players have been experiencing a problem opening the game since they updated their game to version 1.91. 

    We are looking into this with a top priority and we hope to have some news for you shortly. 

    If this is something that you are experiencing a problem with please could you let us know if the game crashes when you are trying to open the game or if it crashes during a level.

    Please see our blog for further updates: https://care.king.com/en/blog/article/is-your-game-crashing 

    Thanks for all of your understanding! 

    It looks like the update just made available today 1/11 is working! I'm up and running again with this latest update. Didn't lose my boosters and moved on to level 2211. THANK YOU!!!
  • **UPDATE**

    Hello everyone- Thanks for highlighting this to us. We have noticed that some of our players have been experiencing a problem opening the game since they updated their game to version 1.91. 

    We are looking into this with a top priority and we hope to have some news for you shortly. 

    If this is something that you are experiencing a problem with please could you let us know if the game crashes when you are trying to open the game or if it crashes during a level.

    Please see our blog for further updates: https://care.king.com/en/blog/article/is-your-game-crashing 

    Thanks for all of your understanding! 

    Crashes when trying to open the app
Sign In or Register to comment.

Hey! Would you like to give us your opinion?