The game does not start on the play button.

Hello @Bollaneni🤗 Hearty Welcome to our sweet King Community!

I am sorry to hear about the issue in your game and thank you for the video👍️

Are you experiencing this issue only on BW3 or in Candy Crush Saga too? Just would like to make sure as you have posted in Candy Crush Community🙂

Hope to talk to you soon🍫🍫

Hello again @Bollaneni🙋‍♀️ Thank you for replying back!

The video shows that you are playing BW3.

Since Candy Crush Saga and Bubble Witch are different games, can you try another video with Candy Crush Saga also please?

I need to know --> (a) which device are you using; (b) The version you have right now!

Talk to you soon🍫🍫