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Lost all boosters

2

Answers

  • Cezdiamond
    Cezdiamond Posts: 6,497

    Same to me... lost all booster collected over 1.5 years :( 

    I will send you a message too :-)
  • Vanelp
    Vanelp Posts: 1

    Level 1

    I lost all my boosters this morning too, please help me. Its not fun playing without them...

  • Walusrs
    Walusrs Posts: 1

    Level 1

    Hi Everyone!- Thanks for posting on King Care. I am really sorry that you have lost your Boosters, I can understand your frustration. 

    Please note that the Boosters are saved to your device and not the game data. So any updates, crashes or device changes can cause these items to be lost.  For this reason we do not recommend storing too many of the won boosters as these can indeed be lost unlike Gold Bars.

    Let's make things right again so that you can all enjoy your sweet adventures! I will send you all a private message so that I can check your account, please click on the envelope icon in the top right hand corner of your screen. As soon as you get back to me we can get this sorted :-)

    Have a Candy Crushing week! 

    I lost all progress as of this morning and was at day 18. Your answer doesn't make sense if all these people are having issue...
  • Laura_Butricchi
    Laura_Butricchi Posts: 2

    Level 1

    Hi Everyone!- Thanks for posting on King Care. I am really sorry that you have lost your Boosters, I can understand your frustration. 

    Please note that the Boosters are saved to your device and not the game data. So any updates, crashes or device changes can cause these items to be lost.  For this reason we do not recommend storing too many of the won boosters as these can indeed be lost unlike Gold Bars.

    Let's make things right again so that you can all enjoy your sweet adventures! I will send you all a private message so that I can check your account, please click on the envelope icon in the top right hand corner of your screen. As soon as you get back to me we can get this sorted :-)

    Have a Candy Crushing week! 

    I'm italian and my Emglish is not good. May I have an answer in italian language because I would understand how have my booster back please. Thank you
  • Traci-6
    Traci-6 Posts: 1

    Level 1

    Same here. I've been a daily player (on my phone) for a couple of years now. I haven't played in two weeks since I noticed the issue. Now, I just open the app, get my booster, and close it in hopes of accumulating *some* boosters for when King has a fix. I tried to play one day a couple of weeks ago and noticed that it was still happening so I haven't tried to play since. I had quite a cache of boosters, too. Disappointing...

  • RichardRychwals
    RichardRychwals Posts: 1

    Level 1

    Hi Everyone!- Thanks for posting on King Care. I am really sorry that you have lost your Boosters, I can understand your frustration. 

    Please note that the Boosters are saved to your device and not the game data. So any updates, crashes or device changes can cause these items to be lost.  For this reason we do not recommend storing too many of the won boosters as these can indeed be lost unlike Gold Bars.

    Let's make things right again so that you can all enjoy your sweet adventures! I will send you all a private message so that I can check your account, please click on the envelope icon in the top right hand corner of your screen. As soon as you get back to me we can get this sorted :-)

    Have a Candy Crushing week! 

    I think we should get a class action lawsuit going. This just reminds me of a scam to get money. It seems to happen to people with lots of boosters. They take them away so we have to buy more
  • Roelie_Moesker
    Roelie_Moesker Posts: 1

    Level 1

    Hi Everyone!- Thanks for posting on King Care. I am really sorry that you have lost your Boosters, I can understand your frustration. 

    Please note that the Boosters are saved to your device and not the game data. So any updates, crashes or device changes can cause these items to be lost.  For this reason we do not recommend storing too many of the won boosters as these can indeed be lost unlike Gold Bars.

    Let's make things right again so that you can all enjoy your sweet adventures! I will send you all a private message so that I can check your account, please click on the envelope icon in the top right hand corner of your screen. As soon as you get back to me we can get this sorted :-)

    Have a Candy Crushing week! 

    How do you receive a email from you? I have asked the same question about losing the boosters...
  • Abigail_Ricker
    Abigail_Ricker Posts: 1

    Level 1

    Hi Everyone!- Thanks for posting on King Care. I am really sorry that you have lost your Boosters, I can understand your frustration. 

    Please note that the Boosters are saved to your device and not the game data. So any updates, crashes or device changes can cause these items to be lost.  For this reason we do not recommend storing too many of the won boosters as these can indeed be lost unlike Gold Bars.

    Let's make things right again so that you can all enjoy your sweet adventures! I will send you all a private message so that I can check your account, please click on the envelope icon in the top right hand corner of your screen. As soon as you get back to me we can get this sorted :-)

    Have a Candy Crushing week! 

    I can't see an envelope icon to message through, but same thing happened to me so please check my account as I am losing boosters every game that I am not actually using, I just notice every time I play a new game they are going down.
  • DeeH
    DeeH Posts: 1

    Level 1

    Hi Everyone!- Thanks for posting on King Care. I am really sorry that you have lost your Boosters, I can understand your frustration. 

    Please note that the Boosters are saved to your device and not the game data. So any updates, crashes or device changes can cause these items to be lost.  For this reason we do not recommend storing too many of the won boosters as these can indeed be lost unlike Gold Bars.

    Let's make things right again so that you can all enjoy your sweet adventures! I will send you all a private message so that I can check your account, please click on the envelope icon in the top right hand corner of your screen. As soon as you get back to me we can get this sorted :-)

    Have a Candy Crushing week! 

    What Envelope Icon? I do not see one. Please check my account. I would like my boosters back please.
  • Tobias_Neu
    Tobias_Neu Posts: 1

    Level 1

    Hi Everyone!- Thanks for posting on King Care. I am really sorry that you have lost your Boosters, I can understand your frustration. 

    Please note that the Boosters are saved to your device and not the game data. So any updates, crashes or device changes can cause these items to be lost.  For this reason we do not recommend storing too many of the won boosters as these can indeed be lost unlike Gold Bars.

    Let's make things right again so that you can all enjoy your sweet adventures! I will send you all a private message so that I can check your account, please click on the envelope icon in the top right hand corner of your screen. As soon as you get back to me we can get this sorted :-)

    Have a Candy Crushing week! 

    3-4 Days ago, I lost all my boosters, too... Can you help me?

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