Candy Crush Saga

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Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Level Help & Tips
Need help with a tricky level in Candy Crush Saga? Or want to share a clever trick? Post it here!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

So SAD i lost all my levels

Hi, i was using an account under nickname DEMO and arrived at level 106, then tried to connect to my FB account shocked that i should start all over again from the beginning, even disconnected the fb and still asking me to start all over again from level 1. please help since I was in a challenge with my wife

Accepted answers

JillyJill

Hi Ahmed A,

Thank you for contacting King Care! Tell me, when you first started playing, was it through the app or through king.com? Did you ever put in an email address aside from the one you used to sign up with Facebook? I can check it out if you had another email you signed up with.

Thank you,

Jilly

All comments

Saba-2

I have all my levels I was, how do I reteive them? I really so enjoy this game but I don't want to start over.

Smriti_Mishra

I'm having the same issue!! I lost all my progress as I was on level 481

Me too...I have sent an email and got response too. But the response is not useful. Need help...

Farnaz_Ahmed

I'm having the same issue!! I lost all my progress as I was on level 481

JillyJill

Hi Laurie,

Do you login through facebook or king.com? What kind of device do you play on? Also, is it Android, Windows, iOS, Kindle?

Can you tell me what happens when you login?

Thank you,

Jilly

Laurie_Porter

Yes I have the same issue. I've lost all my levels.

JillyJill

Dear Ahmed,

Are you still having this problem? I'm sorry for the delay but it doesn't alert me if it's solved I guess...

Jilly

Ahmed_A

Dear Jilly, i clicked on solved by mistake, really hope you get to me back shortly.

thanks, Ahmed

Ahmed_A

Hi Ahmed A,
Thank you for contacting King Care! Tell me, when you first started playing, was it through the app or through king.com? Did you ever put in an email address aside from the one you used to sign up with Facebook? I can check it out if you had another email you signed up with.
Thank you,
Jilly

Dear Jilly, i can give you my phone IP if this would help you.Thanks.

Ahmed_A

Hi Ahmed A,
Thank you for contacting King Care! Tell me, when you first started playing, was it through the app or through king.com? Did you ever put in an email address aside from the one you used to sign up with Facebook? I can check it out if you had another email you signed up with.
Thank you,
Jilly

Hi Jilly,Thank you for helping really appreciated, i started playing with the app as guest under nickname Demo, and arrived level 106 then i tried to connect over FB with the same e-mail i am using here. once it logged in it showed me to start from level 1.I hope my answer help you. Again thanks a lot.Ahmed

JillyJill

Hi Ahmed A,

Thank you,

Jilly

Welcome! 👋

New here? Sign in or create an account to join the fun.

Accepted answers

JillyJill

Hi Ahmed A,

Thank you,

Jilly

All comments

JillyJill

Hi Ahmed A,

Thank you,

Jilly

Ahmed_A

Hi Ahmed A,
Thank you for contacting King Care! Tell me, when you first started playing, was it through the app or through king.com? Did you ever put in an email address aside from the one you used to sign up with Facebook? I can check it out if you had another email you signed up with.
Thank you,
Jilly

Ahmed_A

Hi Ahmed A,
Thank you for contacting King Care! Tell me, when you first started playing, was it through the app or through king.com? Did you ever put in an email address aside from the one you used to sign up with Facebook? I can check it out if you had another email you signed up with.
Thank you,
Jilly

Dear Jilly, i can give you my phone IP if this would help you.Thanks.

Ahmed_A

Dear Jilly, i clicked on solved by mistake, really hope you get to me back shortly.

thanks, Ahmed

JillyJill

Dear Ahmed,

Are you still having this problem? I'm sorry for the delay but it doesn't alert me if it's solved I guess...

Jilly

Laurie_Porter

Yes I have the same issue. I've lost all my levels.

JillyJill

Hi Laurie,

Do you login through facebook or king.com? What kind of device do you play on? Also, is it Android, Windows, iOS, Kindle?

Can you tell me what happens when you login?

Thank you,

Jilly

Farnaz_Ahmed

I'm having the same issue!! I lost all my progress as I was on level 481

Smriti_Mishra

I'm having the same issue!! I lost all my progress as I was on level 481

Me too...I have sent an email and got response too. But the response is not useful. Need help...

Saba-2

I have all my levels I was, how do I reteive them? I really so enjoy this game but I don't want to start over.

⛔ Music Season – Clarification on Event End Time
The event had 1 day left and just disappeared! I was so close to the finish. Make it right please. Also, you can't chat with the bot on the help center of the app on Android, the bottom screen function buttons cover the text field and you can't click on it to start typing.
Please rest level 9606
9606 is not dispensing gummi dragons and needs to be reset. I have done everything I can on my side. Please help.
Kohls ads
When a Kohls ad pops up I cannot close it (the reward granted button comes up but no way to close it...its dead screen there)and have to back out...thus loosing any gold bars I should have received. I have a Samsung Play phone it's newer and also happened on my Samsung Note 9. I have lost hundreds of gold bars, and now…
Game
Hi my wife is connected but my game doesn't open completely
1
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Quick Links

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Level Help & Tips
Need help with a tricky level in Candy Crush Saga? Or want to share a clever trick? Post it here!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Recent Announcements

🎥 Why don't I see video ads in my game? Here’s what you need to know!
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
⛔ Under Investigation: Episode Race counter isn’t advancing and my progress is not syncing
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
❓ Having issues and need help with your Candy Crush Saga? Start Here 😉
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…