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Hello Rohit @rohitgabaπββοΈ
I am sorry to hear that!! I will report to our Candy Crush In-charge and get back to you when I have an update!
Can you please post a screenshot of the email you received about "closing the ticket"? (without showing your email address or any other personal details)
Thank you, RohitποΈ
Oh, no!! Since you did not come back till now, I thought the problem was fixed and you were able to play again!!
Let me give an alert to our Candy Community In-charge and get back to you tomorrowποΈ
As soon as I heard back from you, I did escalate it, Rohit @rohitgabaποΈ
Waiting to hear from our Candy Community In-charge after they come to work.
I am very glad to know that, Rohit @rohitgabaπ€
Back to crushing some candies and enjoy the gameπ€©π«π«