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I do not remember password of my existing account and do not have access to the associated email address as well. The user id of my acount is 9896382975. I tried to reach support options available in app but it was not helpful.
I am very glad to know that, Rohit @rohitgabaπ€
Back to crushing some candies and enjoy the gameπ€©π«π«
Hi @PummyRaj, I am delighted to let you know that my issue has been resolved. Thank you for all the help and efforts. Please extend my best regards to the support people involved. π¬π¬π¬π¬π¬
As soon as I heard back from you, I did escalate it, Rohit @rohitgabaποΈ
Waiting to hear from our Candy Community In-charge after they come to work.
@PummyRaj the problem has not been resolved. I was mentioning the ticket was marked closed without any response. Please escalate from your end if you can.
Oh, no!! Since you did not come back till now, I thought the problem was fixed and you were able to play again!!
Let me give an alert to our Candy Community In-charge and get back to you tomorrowποΈ
Hi @PummyRaj, just checking on this, if you got any update for me
Thank you, RohitποΈ
@PummyRaj Here is the screenshot of the feedback email I got
Hello Rohit @rohitgabaπββοΈ
I am sorry to hear that!! I will report to our Candy Crush In-charge and get back to you when I have an update!
Can you please post a screenshot of the email you received about "closing the ticket"? (without showing your email address or any other personal details)
@PummyRaj Hey, thanks for follow-up. The case has been closed again. I have recieved a feedback request email on the latest ticket today. :(
Hello Rohit @rohitgabaπ€ Good Morning!
If you do not get any reply from the Player Support team by end of Tuesday, please post back and let me know. And, I will request our Community In-charge contact the Player Support teamποΈ
They won't be able to rush things as 72 hours is the normal waiting time for all issues!!
@PummyRaj Sure, I will follow the mentioned steps. Though I had raised earlier ticket in same way. Hopin that the new ticket get answered.
Is there any one from the support on the community whom we can tag to get the attention on the issue? The ticket this time is 13505906.
I am sorry to know that your previous Help ticket was closed!! Unfortunately, once a ticket is closed, they won't open it again!!
Not to worry! Send a complaint now and they will open a new investigation. Follow these steps to send your complaintβ¬οΈ
As you know, you will be receiving an automated email which is an acknowledgement to inform you that they have received complaint. An actual agent should contact you within 72 hours! If they didn't, send a reply through the automated email you received.
NOTE: Keep an eye on your emails (not from King Community), and also do not delete the automated email.
Contacting Player Support team is a delayed process. Hence, we have to very patient with them.
If you have any further questions or assistance, please post back and I will get back to you tomorrow!
Sure @PummyRaj, thankyou for the help. I had raised a ticket with them 13501984. If you could pass this as well. This ticket Id has more information with email id that I want to be corrected.
For some reason this ticket has been closed without providing any information.
Thanks, Rohit! Give me a little bit of time & I will get back to you with proper steps to contact the Player Support teamποΈ
@PummyRaj I am using an Android device
Understood, Rohit @rohitgabaποΈ
The King Player Support will be able to help you, as they can access your account and work from their end!
Which device are you using? Is it an Apple device or Android device?
@PummyRaj that did not help as my account is connected to kings account, however I do not remember password and unable to reset the password as I don't have access to email address.
If someone can correct email address on my user account, that will help
Hello Rohit @rohitgabaπ€ Hearty Welcome to our sweet King Community!
Try the tips in this article provided by our Community In-charge team --> Moving game progress to a new device (click on the Green letters).
See if that comes in handy. If not, please let me know by typing your reply in the box given belowπ«
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Is there a moderator on the forum anymore? This glitch just started today, the new levels that were just added are not syncing across my devices. All are up to date. It's also been saying occasionally about no connection, but closing out the game and restarting seems to take care of that. The real issue is the syncingβ¦
Anyone else have an issue with the booster wheel not letting you spin? Mine says come back in xxx hours for the next spin, but the next spin never comes. I am so stuck on level 7280 and I need some booster help!!
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