Can you plaease, for the love of God, keep the music and sound effects off when I turn them off

Matt_Dargis · July 2017

New update keeps turning music back on everytime I go back to play CC. It is extremely annoying to have to keep toggling it off every time I open CC.

Johnny_Ryall · July 2017

Hello Matt,

This might be a cache issue.

There are a few steps here that might help with the issue:

https://care.king.com/en/candy-crush-saga/cant-get-your-games-to-load-on-facebook-check-this-out

Kind regards,

Johnny

Matt_Dargis · July 2017

That didn't help. It's on King's end. Nothing saves except for level, extras, and spins.

Johnny_Ryall · July 2017

Hello Matt,

We have no open cases in regards to the issue you have posted.

I can only really recommend the steps I have provided in my previous post.

I hope that you are able to resolve the issue.

Kind regards,

Johnny

Peggy_Bailey · October 2017

Hello Matt,
We have no open cases in regards to the issue you have posted.
I can only really recommend the steps I have provided in my previous post.
I hope that you are able to resolve the issue.
Kind regards,
Johnny

I'm having the same issues and your "steps" do not work. You guys screwed this game up even more than it was before all you "improvements"

Can you plaease, for the love of God, keep the music and sound effects off when I turn them off

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