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No extra turns after watching ad video
Fieldheaven
Posts: 18
Level 2
in Support
- I don’t reach the Next level.
- Am able to watch a video for extra turns
- after watching it there’s only one possibillity: give up.
This happens constantly. Is this a bug? It is always the same ad. Once in the last two weeks I got another video after which I was able view the next video.
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Answers
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Hello and Welcome to our sweet Community @Fieldheaven🤗
Since it is only one Ad that is not working / glitching, I would suggest you to report about it to the King Player Support team.
Which device are you using to play the game? I can try to give you steps on how to send your complaint.
To reply back, you can type in the blank box given below🍫🍫
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Thank you. I use an iPhone XR. Awaiting your instructions to send in the complaint.
Kind regards Jürgen
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Hello Jürgen @Fieldheaven🤗 Thank you for replying back.
Please follow below steps to send a complaint to the Player Support team⬇️
- Click on the Pink Cogwheel (from game Home screen or map screen);
- Click on ? icon on the Settings screen;
- Scroll down to Privacy & Terms under Popular Topics;
- Select the 1st choice -- How can I report an Ad in my game;
- There are instructions give on how to report an Ad;
- Scroll down all the way till you see "Contact Us" and click on it;
- You will have to fill out a form and give the details.
- Submit.
I have never reported an Ad! Hence, I do not know the next steps! Usually, when we report a complaint to the Player Support team, we will receive an automated email. That is not their reply but just an acknowledgement. I would say keep an eye on your emails from sender "King" (not King Community).
Please let me know if I can be of further assistance🍫🍫
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