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Game play for Candy Crush Saga has reverted to the old version. How do I get the new HTML5 version?

Suddenly today, Candy Crush Saga has reverted to the old version. How do I get the new HTML5 version back?

Answers

  • Tony_Mc
    Tony_Mc Posts: 4,138 Level 3

    Hi DonnaLeeCamille,

    Thank you for posting this here on King Care.

    I recommend you to check our blog here and to follow up on all advise given there.

    Kindest regards,

    Tony - King Care Team

  • Johanna_Strydom
    Johanna_Strydom Posts: 2 Newbie

    Hi DonnaLeeCamille,

    Thank you for posting this here on King Care.

    I recommend you to check our blog here and to follow up on all advise given there.

    Kindest regards,

    Tony - King Care Team

    I tried the blog and everything seems fine, did the browser testing and it is fine but still the old version appeared today even though I had the new version for the past months with no problem. I do not know what to do, I lost my envelope with over 500 lives and is so upset. Feel like just deleting the game.
  • dabroad
    dabroad Posts: 2 Newbie

    Hi DonnaLeeCamille,

    Thank you for posting this here on King Care.

    I recommend you to check our blog here and to follow up on all advise given there.

    Kindest regards,

    Tony - King Care Team

    I tested my browser's compatibility and scored 489, so the HTML5 version should be working but is not (using Chrome on iMac). Any other suggestions to correct this?

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